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Old 09-21-2016, 01:14 PM
tourn tourn is offline
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Default How to temporarly forward hunt group to a specific extension?

Hello,
I hope someone already went through this and can help me out as I coudn't find this info in the docs or in other forums

I have a basic hunt group setup for a main line and with a coverage answer group that includes 8 users that will answer the calls. Coverage path Point#1 is the answer group, and Point#2 is VM.
The manager of that team would like to be able to have the main line temporarly forwarded to another user/ext when the 8 users in his team are in meetings and not able to answer calls.
Do you know if this is possible? I tried to have each user setup their phone to forward to a specific ext before they go to the meetings, but the system just goes to the coverage point #2 ( in my case VM) and does not forward to the extension.

Using Aura 6.3

Thank you,
Patrice
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  #2  
Old 09-22-2016, 10:16 PM
sunilkumarv sunilkumarv is offline
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Hello,

is this a Skill based hunt group ? if not you can simply activate call-fwd from other extension

here is the steps

example station 1000 , hunt group extension 1500

enable console permission on COS associated with station 1000
from 1000 dial call-fwd fac <hunt ext> <forward destination>
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  #3  
Old 09-26-2016, 08:14 AM
hpenni hpenni is offline
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And make sure you select Y: Terminate to coverage points with Bridged appearances
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Old 09-26-2016, 10:33 AM
tourn tourn is offline
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Sunil,

I did enable console permission on the station ( lets call it 1000) where I want the hunt group to be forwarded.
But I'm confused on what you mean by:" from 1000 dial call-fwd fac <hunt ext> <forward destination> "
I need to call forward from the hunt group to 1000. can you explain and maybe describe step by step what I need to program on 1000?

I also have Y: Terminate to coverage points with Bridged appearances implemented in my cover path for that hunt group

Thank you
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  #5  
Old 10-03-2016, 05:49 PM
cetlin cetlin is offline
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Unhappy Hunt GroupForward

Why not just put out of service button on one user with a fallback to different huntgroup for second 8 users. They could turn on when needed. Sorry first i seen of this. Hope this might help.
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  #6  
Old 10-12-2016, 09:30 AM
tourn tourn is offline
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What Sunil mentioned works for me. And what you mention would work too but at this point I don't need to fwd to another hunt group, just a single extension.
One thing though: do you know how I can program a button to be a one step process instead of the user having to dial the <*fac> + <HG ext> + <destination ext> ?

Thank you
Patrice
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  #7  
Old 10-13-2016, 02:58 AM
dtriantafilides dtriantafilides is offline
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On a station with console permissions on, you can have a "call-fwd" button and in the "Ext:" field you can put the hunt group extension. This way the only thing the user has to enter is the extension where the calls will be forwarded to...
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