Link an external phone number to an internal number

[davis397]

Look at the different tabs and look for call-forwarding. Maybe it call forwarding with change feature-access-codes too. Like *xx to active all calls busy or *xx for all calls forwarding and *xx to deactivated call-forwarding on that phone. You will have to do this on the phone itself.

[keati1]

Found it, thanks alot. How do I close a ticket?

[davis397]

Log in to Avaya support and click on your service request you put in. Click on add an update and document you want to close this ticket and submit.