Is there a way to control what an agent sees displayed on their phones? CCE 9650 phones and we want them to only see the skill of the incoming call.
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Last edited by abneyt; 09-05-2017, 01:16 PM. -
Need for more info
What do you see now?Originally posted by abneyt View Post
and what Avaya flavor are you running?Thank you,
Bill Marzahn
Telecommunications Administrator
Neighborhood Health Plan of Rhode Island
299 Promenade Street
Providence, RI 02908-5720
401-459-6677 (Direct "Find-me" Line) -
CM 6.3 They are seeing the name on the incoming trunk groupComment
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Allow VDN Override
First of all I regret that I took so long to answer.Originally posted by abneyt View Post
Please look at tab one of the related vector directory number (VDN). There is an option called "Allow VDN Override?" Change the selection to "y" to send the name of the VDN to agent phones.
Thank you,
Bill Marzahn
Telecommunications Administrator
Neighborhood Health Plan of Rhode Island
299 Promenade Street
Providence, RI 02908-5720
401-459-6677 (Direct "Find-me" Line)Comment
Comment