Agent Phone Displays

[abneyt]

Is there a way to control what an agent sees displayed on their phones? CCE 9650 phones and we want them to only see the skill of the incoming call.

[marzahn]

Originally Posted by abneyt

Is there a way to control what an agent sees displayed on their phones? CCE 9650 phones and we want them to only see the skill of the incoming call.

What do you see now?
and what Avaya flavor are you running?

[abneyt]

CM 6.3 They are seeing the name on the incoming trunk group

[marzahn]

Originally Posted by abneyt

CM 6.3 They are seeing the name on the incoming trunk group

First of all I regret that I took so long to answer. Please look at tab one of the related vector directory number (VDN). There is an option called "Allow VDN Override?" Change the selection to "y" to send the name of the VDN to agent phones.