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Old 10-01-2014, 09:17 AM
jacks196 jacks196 is offline
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Default AACC - Multimedia - Outbound Campaign Manager Tool

We run multiple Outbound call campaigns & we regularly need to prevent certain customers within a campaign from being called after the campaign has been set running (for example if the customer calls us to request we do not call them back).

The problem I have is that there is no easy way to search for a particular customer within the "call details" of the Outbound tool, other than manually clicking each page of 50 records until the correct customer is identified - this can be a very lengthly process when there are 1000's of calls in a campaign.

Seems like the clunky Outbound tool hasn't been updated since the Nortel days - it wouldn't be so bad if we could maximise the program to fill the whole screen rather then being restricted to a small Window.

Anybody any thoughs?

Ashley
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Old 10-02-2014, 02:46 AM
hergenmuelle hergenmuelle is offline
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Default

Workaournd:
DevConnect offers an Outbound WebService SDK.
This can be used to look up ContactIDs based on e.g. phone numbers and close these contacts.
https://www.devconnectprogram.com/si...ome/p_home.gsp

Last edited by hergenmuelle; 10-02-2014 at 03:20 AM.
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Old 10-07-2014, 07:40 AM
jacks196 jacks196 is offline
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Thanks for the info - unfortunately we don't have the expertise to go down that route.
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Old 10-13-2014, 10:05 AM
dgilli dgilli is offline
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Default Another way

You can attach to the CCMM database and see the campaigns, search, sort, etc. with Excel or Access.
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Old 10-14-2014, 02:18 AM
jacks196 jacks196 is offline
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True - but the only problem using the ODBC connector to access the data is that it cannot be modified / deleted, only viewed...
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