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Old 03-18-2015, 01:16 PM
ppsasheej ppsasheej is offline
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Default BCMR How to get call detailed report of abandoned calls


How can we get call detailed report with called id, date time of abandoned calls in Call Center elite with CM 6.0.

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Old 05-13-2015, 12:36 AM
mtaneja mtaneja is offline
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Hi Asheej,

Thanks for your query.

From the query it looks to be for Contact Center Elite with CM 6.0, however the heading says BCMRD. Could you please confirm?
Accordingly I'll be in a position to help you on this.

Avaya Support
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