Avaya Support Forums  

Go Back   Avaya Support Forums > Contact Center Applications

Thread Tools Search this Thread Display Modes
Old 05-10-2016, 07:05 AM
stankn stankn is offline
Join Date: Jan 2015
Posts: 6
stankn has 10 reputation points
Default Phantom call 180 seconds

Hi guys,

I've configured Callback Assist in our lab with EP 7 (agent first strategy), and I'm testing immediate cb request. What's really strange is that phantom call stays in queue only 180 seconds and after that cb request goes in status Failed(5). I assume that cba shouldn't work that way.

I also made my ccxml application in which I just created call and put it into queue. After 180 seconds it disconnects.

I will mention that queue is empty and I have one agent that is on aux.

Reply With Quote
Old 07-19-2016, 01:05 AM
sandeepreddy sandeepreddy is offline
Hot Shot
Join Date: Oct 2011
Posts: 20
sandeepreddy has 10 reputation points


I would suggest to get this checked with a support request to the CBA team on how exactly it should work.
Reply With Quote
Old 10-13-2016, 02:10 AM
rathe rathe is offline
Aspiring Member
Join Date: Dec 2015
Posts: 1
rathe has 10 reputation points

Hi Nikola,

Please check the CM Trunk to SM Trunk and verify Session Establishment timer parameter. It should be 120 minutes other wise the call would disconnect in 180 secs.
Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -7. The time now is 07:45 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.