Avaya Support Forums  

Go Back   Avaya Support Forums > IP Office Contact Center

 
 
Thread Tools Search this Thread Display Modes
Prev Previous Post   Next Post Next
  #1  
Old 08-10-2020, 01:16 PM
navar126 navar126 is offline
Hot Shot
 
Join Date: Sep 2019
Posts: 21
navar126 has 10 reputation points
Exclamation IP Office Self Administration User Login Incorrect

Hi,

Needless to say the company we paid to upgrade our work phones did a less-than-OK job and left us with a lot of questions unanswered, so I am here in this forum learning more and more about what I can do with this.

We have had issues on and off with people logging in our IP Office Self Administration website so they can log in and change their button programming themselves. I learned that the user name is whatever shows up on the phone and they all share a single password until they change it themselves. It's protocol. However, in rare occurrences, sometimes the user logging in to the the Self Administration website will encounter the message "Login failed. Incorrect user name or password." Either they change it and forget or whatever else...

I tested this myself and after a few wrong passwords, when I entered the legit password for my account, it would still say "Login failed. Incorrect user name or password." Blows my mind.....why would it do that!? I can't even fix this by resetting their password, trying a different browser, or restarting the computer.

It almost feels like the system noticed a specific MAC address is trying to brute force its way to a successful login and blocks it indefinitely.

Has anyone had this happen before?
Is there a setting I can change in the system to enable the account again??
What do you suggest me do ?

Also how do you suggest me do the usernames for them to log in to this website? The way it is right now is a pain since it is only using 15 characters for the username which i think is silly, Period....why limit the usernames to 15 characters!?

Any help is welcome. Thanks!
Reply With Quote
 

Tags
button programming, ip office, login, self administration, username

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 08:47 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.