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Old 05-08-2015, 03:50 AM
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wciole wciole is offline
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Default Intuity Audix LX 1.1 craft password recovery.

Dear, my customer changed craft password, and forgot them. Is there any way to recover this password?
Thanks in advance.
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Old 05-15-2015, 12:24 PM
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marzahn marzahn is offline
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Exclamation Not Here or in Public Please.

As inocent as this may sound to you. I do not believe you want to discuss how to hack the CRAFT password on any public forum,
Thank you,
Bill Marzahn
Telecommunications Administrator
Neighborhood Health Plan of Rhode Island
299 Promenade Street
Providence, RI 02908-5720
401-459-6677 (Direct "Find-me" Line)
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Old 05-19-2015, 12:18 PM
jattwo jattwo is offline
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I assume no one has access to log into the administration web interface now.

If that is true, you can reload the software and create all new passwords for craft, sa and vm. Hopefully someone has been managing backups to ensure they've been completing successfully. You should be able to find a software installation, or reload, guide on the support site documents.

If you have a maintenance agreement with Avaya, for a fee, they can dispatch a field tech who will boot the machine on the software CD and then follow a procedure to reset the craft password for you.
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craft, recovery

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