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Old 08-21-2014, 12:39 AM
moham10 moham10 is offline
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Default How do I setup EWT via AEP

Hi

Need advise on how can I configure vectors for caller in queue with automated message via 'converse-on'.

I'm using CM6.3 with AEP v7

appreciated any help..
thank you
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Old 08-21-2014, 10:11 PM
lsngta lsngta is offline
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Hi,

Converse step in AEP can be implemented using either of the two methods below:

1)On incoming call Converse-on data is passed as part of the application URL query string.
The Application page in the VPMS should be configured so that the Converse-On field is set to 'Yes'

OR

2)The converse-on at the beginning of the call is passed by VP to the application as part of the initial query string in the form of:
&session___vpconverseondata=<Converse-On Digits>


Let me knows if this helps.

Last edited by lsngta; 08-21-2014 at 10:41 PM.
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