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Old 10-15-2015, 07:43 AM
tgruber tgruber is offline
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Join Date: Jul 2014
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tgruber has 14 reputation pointstgruber has 14 reputation points
Arrow Manage Service Requests list view

Hi everyone,

i found that the List view (here: https://support.avaya.com/service-requests/ ) for SRs has been changed to a more compact view. Although i generally like the more clean look of the listing, i would apprechiate if the list would somehow also contain the Description field of the SR to help distinguishing the SRs in this list.
Since we always have several Cases open at a time, this would improve the usability of the Table.
I would have two suggestions how to accomplish this
Either by adding a new Line per SR which spans all Cells and putting the description there (maybe make it a flip-out)
provide the Description through a Mouse-over tooltip when moving over the SR Number

The first suggestion would certainly be my favourite...


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