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On occasion we will see the word UNDETERMINED listed under "In Contact Status" in the Agent RTD for a particular CSR. The CSR cannot receive any calls and cannot change their state even when the go from Not Ready to Ready. The only solution, so far, is to completely remove them and then rebuild their profile in Contact Center Management. Has anyone seen this, and is there a solution? We are a SIP 6.4 R13 environment. Thanks.
