Avaya Support Forums  

Go Back   Avaya Support Forums > Contact Center Applications

Thread Tools Search this Thread Display Modes
Old 04-23-2020, 07:21 AM
maste27 maste27 is offline
Join Date: Apr 2020
Posts: 6
maste27 has 10 reputation points
Default CMS Report Structure

I am new here and I do apologize if someone has already figured this out, but I've been tasked with the following and could use to help to achieve this, if anyone can help or pint me in the right direction

Team Stats –

Total Calls vs Abandon Calls including % Abandon on a per week basis.

Top 10 Call Types on a per week basis

Individual Stats –

Calls per day taken for the week.

Time spent on the phone w/ customer per day for the week.

Time available to take calls per day for the week.

Thank you in advance for any help or direction I know it's a lot to ask
Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -7. The time now is 05:02 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.