Hi All,
Im currently running the below
CM 5.2
AES 6.1
Verint V11.1
Issue: When using Multiple Device Registration to record the calls I'm not getting CTI for the extensions "Fail to monitor" but the extension registers in CM, If I revert to service observe CTI comes up.
the below message is what im recieving from the AES
CSTA universal failure event<INVALID_CSTA_DEVICE_IDENTIFIER> invokeID<0x0000000C> Device<6009>
Im currently running the below
CM 5.2
AES 6.1
Verint V11.1
Issue: When using Multiple Device Registration to record the calls I'm not getting CTI for the extensions "Fail to monitor" but the extension registers in CM, If I revert to service observe CTI comes up.
the below message is what im recieving from the AES
CSTA universal failure event<INVALID_CSTA_DEVICE_IDENTIFIER> invokeID<0x0000000C> Device<6009>
