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Avaya Customer Authorization Tool

Customer Authorization Tool - Overview

The Customer Authorization Tool (CAT) automates permissions requests to end customers for LOA (Letter of Agency) and Delegated Administration to grant Business Partners permissions for Quoting, Registration, Delegated Administration, and Right to Terminate Orders via an electronic authorization request process

Please Note: To access the Customer Authorization Tool, users must first sign in to the Avaya Support Site, then select the Customer Authorization Tool link located under the Tools section of the support site footer or from the All Tools page


Announcements

The Customer Authorization Tool(CAT)is now available globally to Business Partners to submit and track LOA (Letter of Agency - US Only) and Delegated Administration (Global) requests to end customers via an automated electronic authorization request process.

Once the Business Partner submits the request, the end customer will receive an email notification that allows the customer to digitally sign and return the request. After which, the Customer Authorization Tool automatically updates Avaya Systems to add and expire permissions for access to: Quoting Tools and ACS Business Intelligence, Registration Tools, License Management, and Web Ticketing. Additionally, CAT allows partners to generate self-service reporting as a result of the approved permissions.

Business Partners can begin using the Customer Authorization Tool effective January 20, 2014. Please note, ALL manual LOA and Delegated Administration processes will be replaced with the tool after the transition period.

* Delegated Administration is called ‘Support Services’ in CAT

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Videos

CAT Business Partner - Initiate Electronic Authorization Request
Video runtime (3:56)

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CAT Customer - Approve or Decline an Avaya Electronic Authorization Request
Video runtime (3:50)

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CAT Tool Form and Disclosure Agreement

CAT Tool FormConsumer Disclosure
CAN French:PDFWordCAN French:PDFWord
EU French:PDFEU French:PDF
EU German:PDFWordEU German:PDFWord
EU Spanish:PDFWordEU Spanish:PDFWord
Italian:PDFItalian:PDF
Latin-Spanish:

PDF

Word

Latin-Spanish:PDFWord

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Help

Please create an ITSS ticket for any problem you have with the CAT tool. You can do this by going to http://www.avaya.com/partner-itss

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