Single Sign On Account (SSO) Videos | ||
| Video | Description | |
| SSO Registration | See how to register for an Avaya Single Sign On account that will enable you to take advantage of the Web-based technologies that will make your support experience faster and easier | |
| SSO Profile Management | See how to view and change different aspects of your Avaya SSO account including how to change from a no-relationship user to a Customer | |
Avaya's Multi-Channel Engagement Videos | ||
| Video | Description | |
| Ask Ava | Learn how to engage with Ava to easily leverage Avaya Knowledge, Website Navigation or engage with a Live Agent | |
Service Requests Videos | ||
| Video | Description | |
| Open a Service Request | This video will show you how to open a Service Request | |
| Ordering a Parts Replacement | Learn how to manage your use the Parts Replacement Interface to order field replaceable parts listed on your Service Contract | |
| Parts Investigation Request | When the part you need to replace is not listed, you can use the Can't find your part to request a replacement? Click here for more options to open a Parts Investigation Request | |
| New Parts Replacement Enhancements | Discover the new options available for Parts Replacement | |
PLDS Job Aids | ||
| Click here to visit the PLDS (Product Licensing and Delivery System) help pages for details on the PLDS application. PLDS is used to generate and manage software licenses, execute paid and pre-paid upgrades and download software, including core software images and software updates | ||
Global Registration Tool Help | ||
| Click here to access the Global (Product) Registration Tool (GRT) help pages where you'll find the latest information for registering equipment for end-user Avaya customers | ||
Web Tips and Troubleshooting Knowledge Articles | ||
| Knowledge Article | Description | |
| TRNG100042 | Creating a Support Service Request | |
| PRCS100339 | Using Search effectively on https://support.avaya.com | |
| PRCS100597 | Parts Replacement | |
| PRCS100612 | Exploring your Sold-to's Account Information | |
| PRCS100630 | How to open a Service Request when you are missing information | |
| PRCS100702 | Understanding Entitlements and Next Steps | |
| PRCS100727 | Using a Parts Investigation Request when a Part not Listed for Replacement | |
| PRCS100728 | Understanding Entitlements for SRs and Part Replacements | |
| PRCS100729 | Defective on Arrival for an existing Parts Replacement SR for a part under Maintenance or Warranty | |
| PRCS100824 | Updates and Enhancements for Service Request Creation and Manage Service Requests | |
| PRCS100831 | How to determine which Product to select to open a Service Request | |
| PRCS100833 | Parts Menu Choice Options | |
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A good query consists of three things:
Enclose exact words or phrases in double quotes. Include plus (+) to require words, minus (--) to exclude words, and OR between words. i.e. forwarding OR coverage + "all calls"-- remote
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The more exact the phrases are to the actual title or string of text in a document, the better the results
Welcome to the Avaya Support Website
Please visit the Terms of Use link to review how your support may change while using Web Chat, Web Talk and the Total Service Outage Button.
Explore your account information including assets, entitlements and contacts by visiting My Information> Explore Accounts
Videos and Tips on using the Avaya Support Website can be found here.
Use the Support by Product short-cut at the top of each page, and select your product and release to find the latest Product and Support Notices, the latest and top documentation, latest downloads, and the Top Solutions that agents are using to close customer tickets.
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Report Provisioning DoA Parts is only available to Avaya SSO users who are logged in and have Sold To's associated to their login.
To validate your profile, use the https://support.avaya.com/support/STLookup.action link. If you do not have access to a Sold To, contact your Company Administrator
Logistics / Shipping Claims is only available to Avaya SSO users who are logged in and have Sold To's associated to their login.
To validate your profile, use the https://support.avaya.com/support/STLookup.action link. If you do not have access to a Sold To, contact your Company Administrator
Make a hardware warranty claim is only available to Avaya SSO users who are logged in and have Sold To's associated to their login.
To validate your profile, use the https://support.avaya.com/support/STLookup.action link. If you do not have access to a Sold To, contact your Company Administrator
Distributor PDOA Upload is only available to Avaya Business Partners and Employees who are logged in and have Sold To's associated to their login.
To validate your profile, use the https://support.avaya.com/support/STLookup.action link. If you do not have access to a Sold To, contact your Company Administrator
Distributor functionality is only available to Employees or to Avaya Distributors who are logged on and have Sold To's associated to their login.
To validate your profile, use the https://support.avaya.com/support/STLookup.action link. If you do not have access to a Sold To, contact your Company Administrator
The Sold To for the criteria provided must be associated to your SSO login. To validate this, use the https://support.avaya.com/support/STLookup.action link.
If you do not have access to this Sold To, contact your Company Administrator
EMEA LFS Hardware Return is only available to Avaya Business Partners which belong to EMEA region
The SO / PO entered is either not valid or not associated with the Sold To provided.
Serial Number can not be same