Merlin Legend, Magix: Headset options

Headset Hang Up

• When programmed on a button on an MLX telephone or MLX Direct-Line Console (DLC), Headset Hang Up serves two purposes:
• • If an extension does not have a Headset Status button, pressing a Headset Hang Up button automatically turns on headset operation for that extension, so that the user or operator can answer and make calls using the headset instead of the handset. Removing the Headset Hang Up button automatically turns off headset operation for that extension.
  • The user or operator presses the Headset Hang Up button to disconnect a headset call. The button replaces switch hook operation, which is disabled when headset operation is active.
• For a user or operator to be able to use a headset, a Headset Hang Up button must be programmed for an MLX telephone or MLX DLC.
• Headset Hang Up can only be programmed through centralized programming.
• Headset users should press the programmed Headset Hang Up button after each call. In Merlin Legend Release 6.1 and prior systems, if the user does not press the Headset Hang Up button, new calls still arrive correctly, but the LED status of the extension (as shown on other extensions and DSSs) is not updated. In Merlin Legend Release 7.0 and later and Merlin Magix systems, if the caller hangs up and a reliable disconnect is received by the system, the user does not have to press the Headset Hang Up button, and the LEDs are automatically updated.
• A Headset Hang Up button is not needed (and cannot be programmed) on a Queued Call Console.
• To give control of headset/handset operation to an MLX telephone user or MLX DLC operator who has a Headset Hang Up button, a Headset Status button can also be programmed, as described in the next section. On a telephone or console with a Headset Hang Up button but without a Headset Status button, headset operation is always on.
• If an MLX telephone or MLX DLC has a Headset Status button and/or a Headset Auto Answer button in addition to a Headset Hang Up button, the Headset Hang Up button can be removed through centralized programming without removing the Headset Status or Headset Auto Answer button. If either of these features is on, the green LED next to the button stays on. The telephone or console, however, is no longer in headset operation; neither the Headset Status nor the Headset Auto Answer button has any effect, whether on or off, until a Headset Hang Up button is reprogrammed for the extension.

• When a Headset Hang Up button is programmed on an MLX telephone or MLX DLC, headset operation is automatically turned on. Programming a Headset Status button also allows the user or operator to turn headset operation off and on manually. With headset operation on (green LED next to Headset Status button is on), the user or operator answers and makes calls with the headset. With headset operation off (green LED next to Headset Status button is off), the user or operator answers and makes calls with the handset.
• Two conditions are necessary for an MLX telephone user or MLX DLC operator to use the Headset Status feature:
• • A Headset Hang Up button must be programmed, as described in the previous section.
  • A Headset Status button must be programmed on the telephone or console, through either extension programming or centralized telephone programming.
• A Headset Status button is a fixed feature on a Queued Call Console (QCC) and cannot be deleted or changed.
• To use Headset Auto Answer, Headset/Handset Mute, or Headset Hang Up on a telephone or console with a Headset Status button, Headset Status must be on.
• When Headset Status is on, switch hook operation is disabled. The handset or speaker phone can be used to make or answer a call, but the only way for the user or operator to disconnect from a call is by pressing the Headset Hang Up button. The user or operator can turn off the headset and switch back to switch hook operation by pressing the Headset Status button; the green LED next to the button turns off.

• A Headset Auto Answer button allows an MLX telephone user or operator with a headset to be connected automatically to a ringing call. Headset Status must be on, as described in the two previous sections, before Headset Auto Answer can be used.
• When Headset Auto Answer is turned on, the green LED next to Headset Auto Answer button is on, and the user or operator hears a zip tone through the headset to indicate an incoming call. Following the tone is a brief pause, during which the microphone is temporarily disabled to prevent the user's or operators private conversation from being heard by the caller.
• Headset Auto Answer can be turned on and off during a call without disconnecting the caller, turning on or off takes effect immediately.
• Headset Auto Answer does not automatically answer voice-announced calls. When the user or operator is on a call, Headset Auto Answer is turned off; calls are not answered automatically until the caller hangs up or the user or operator presses the Headset Hang Up button to disconnect the call.
• When the user or operator has a call on hold or is in the process of transferring a call or setting up a conference, Headset Auto Answer is also turned off. If the user or operator pressed the Conf, Hold, Direct Voice Mail (to transfer to voice mail), or Transfer button, he or she must press the Headset Auto Answer button to turn the feature back on before another call can be answered automatically.
• Two buttons are necessary for an MLX telephone user or MLX DLC operator to use the Headset Auto Answer feature:
• • A Headset Hang Up button must be programmed, as described earlier.
  • A Headset Auto Answer button must be programmed on the telephone or console, through either extension programming or centralized telephone programming.
• Users who have extensions programmed for Headset Auto Answer may also receive Caller ID information provided by a loop-start line connected to an 800 GS/LS-ID, 408 GS/LS-ID-MLX, or 412 LS-ID-ETR module. They should set the LS-ID Delay to Yes in Merlin Legend Release 3.0 and later and Merlin Magix systems.
• A Headset Auto Answer button is a fixed feature on a QCC and cannot be deleted or changed.

• Headset/Handset Mute allows an MLX telephone user or operator to turn the microphone in the headset or handset off and on. The user or operator can then talk privately with another person in the same room without the caller hearing the conversation. If headset operation is on, Headset/Handset Mute turns off the headset microphone; if headset operation is off, Headset/Handset Mute turns off the handset microphone. The red LED next to the Headset/Handset Mute button is on when the headset or handset microphone is off; it is off when the headset or handset microphone is on.
• When headset operation is off, the handset microphone can be turned off using Headset/Handset Mute only when the user lifts the handset.
• A Headset/Handset Mute button is a fixed feature on a QCC and cannot be deleted or changed.

Four headset options are provided for MLX telephone users and operators who have an optional headset adjunct:

• Headset Hang Up (except for Queued Call Console operator)
• Headset Status
• Headset Auto Answer
• Headset/Handset Mute

Programming Headset Status

Programming Headset Auto Answer

Programming Headset/Handset Mute

Considerations and Constraints

Telephone Differences

Feature Interactions

• Headset Hang Up is available on all releases.

1. Press Menu.

2. Press System Program.

3. Press Exit or Start.

4. Press More or Right Arrow Key.

5. Press Cntrl Program.

6. Dial the extension number that you want to administer.r

7. Press Enter.

8. Press Start.

9. Press the button that you want to program for Headset Hang Up and dial *781.

10. Press Exit or Back.

• Headset Status is available on all releases.

To administer Headset Status for an extension from the System Programming console or through System Programming and Maintenance (SPM):

1. Press Menu.

2. Press System Program.

3. Press Exit or Start.

4. Press More or Right Arrow Key.

5. Press Cntrl Program.

6. Dial the extension number that you want to administer.

7. Press Enter.

8. Press Start.

9. Press the button that you want to program for Headset Status and dial *782.

10. Press Home or Exit to exit programming mode.

On a MLX non-display phone:

1. Press Feature dial 00 to enter programming mode.

2. Press the button that you want to program for Headset Status and dial *782.

3. Press Feature or dial *00 to exit programming mode.

On an MLX display phone:

1. Press Menu to enter programming mode.

2. Press Ext Program.

3. Press Start.

4. Press the button you want to program.

· If a feature is already administered on the button, press Delete to remove that feature.

5. Press the button again.

6. Press List Feature and select the feature to be programmed.

· If the desired feature is not a choice, press More or Right Arrow Key until the feature is displayed

7. Once you have located the feature, press the button next to it and then press Enter.

8. Press Exit or Back.

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1. Press Menu

2. Press System Program

3. Press Exit or Start

4. Press More or Right Arrow Key

5. Press Cntrl Program

6. Dial the extension number that you want to administer

7. Press Enter

8. Press Start

9. Press the button that you want to program for Headset Auto Answer and dial *780

10. Press Exit or Back

On a non-display MLX phone:

1. Press Feature and dial 00 to enter programming mode

2. Press the button that you want to program for Headset Auto Answer and dial *780

On an MLX display phone:

1. Press Menu to enter programming mode

2. Press Ext Program

3. Press Start and then press the button you want to program.

· If a feature is already administered on the button, press Delete to remove that feature

4. Press the button again

5. Press List Feature and select the feature to be programmed.

· If the desired feature is not a choice, press More or Right Arrow Key until the feature is displayed

6. Once you have located the feature, press the button next to it and then press Enter

7. Press Exit or Back

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Programming Headset/ Handset Mute (*783)

• Headset/Handset Mute is available on all releases.
• Programming Code: *783

To administer Headset/Handset Mute for an extension from the System Programming console or through System Programming and Maintenance (SPM):

1. Press Menu

2. Press System Program

3. Press Exit or Start

4. Press More or Right Arrow Key

5. Press Cntrl Program

6. Dial the extension number that you want to administer

7. Press Enter

8. Press Start

9. Press the button that you want to program for Headset/Handset Mute and dial *783

10. Press Exit or Back

11. Press Home or Exit to exit programming mode

On a non-display MLX phone:

1. Press Feature and dial 00 to enter programming mode

2. Press the button that you want to program for Headset/Handset Mute and dial *783

3. Press Feature and dial *00 to exit programming mode

On an MLX display phone:

1. Press Menu to enter programming mode

2. Press Ext Program

3. Press Start and then press the button you want to program.

· If a feature is already administered on the button, press Delete to remove that feature

4. Press the button again

5. Press List Feature and select the feature to be programmed.

· If the desired feature is not a choice, Press More or Right Arrow Key until the feature is displayed

6. Once you have located the feature, press the button next to it and then press Enter

7. Press Exit or Back

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1. The headset, handset, and speaker phone can be used only one at a time.
2. Headset Hang Up cannot be programmed on a Queued Call Console (QCC).
3. Headset options cannot be used on analog multiline telephones or on single-line telephones.
4. A headset user must manually select a line button (or Call button on the QCC) before making an inside or outside call.
5. A user can press the Speaker button to move the call from the headset to the speaker phone.
6. Privacy should be programmed when headset users with Headset Auto Answer turned on either have Shared System Access buttons or share one or more personal lines. Privacy keeps people from competing for the same call. When two or more users answer the same call on a Shared System Access or personal line button, the red and green LEDs next to the button go on, but only one person can talk with the caller.
7. Headset users should press the programmed Headset Hang Up button after each call. In Merlin Legend Release 6.1 and prior systems, if the user does not press the Headset Hang Up button, new calls still arrive correctly, but the LED status of the extension (as shown on other extensions and DSSs) is not updated. In Merlin Legend Release 7.0 and later and Merlin Magix systems, if the caller hangs up and a reliable disconnect is received by the system, the user does not have to press the Headset Hang Up button, and the LEDs are automatically updated.
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Queued Call Consoles

1. A QCC does not have a Headset Hang Up button, nor can the button be programmed. Headset operation is automatically available, and Headset Auto Answer, Headset/Handset Mute, and Headset Status are fixed buttons on a QCC.
2. The function of disconnecting calls served by the Headset Hang Up feature is replaced by the Release, Forced Release, Camp-On, and Automatic Release features on the QCC.

Other Multiline Telephones

1. Headset options apply to MLX telephones and consoles and 4406D+, 4412D+, 4424D+ and 4424LD+ telephones only. Headset/Handset Mute only applies to MLX telephones. Use the fixed Mute button on 4400-series phones.
2. A telephone user or operator cannot use feature codes or extension programming to activate Headset Hang Up. This feature must be programmed on a button through centralized telephone programming.
3. A telephone user or operator cannot use feature codes to turn Headset Auto Answer, Headset/Handset Mute, or Headset Status on or off. These features must be programmed on buttons through either extension programming or centralized telephone programming. MLX and 4400-series display telephone users can select the feature from the display only during extension programming.
4. Headset operation on ETR and MLS telephones works the same as without the headset. For example, to make a call while using the headset, you must manually remove the receiver from its cradle to go off-hook. To hang up the headset, you must place the receiver back in the cradle.

Feature Interactions

Authorization Code- A call is made using an authorization code, pressing the Headset Hang Up button causes deactivation of the Authorization Code feature.

1. An extension answering a call by using Headset Auto Answer can be observed. If the Service Observer has Headset Auto Answer off and a call comes in to the extension being observed, the Service Observer does not hear a zip tone but can automatically listen in on the call with the headset. A zip tone is heard in the headset when the Service Observer receives a normal call.
2. If an observed extension uses Headset Hang-up to disconnect a call, the observer is dropped from the call. An observing station can use this feature to end observation of a call.
3. If an observed extension uses the Headset/Handset Mute feature, the Service Observer does not hear the person on that extension but can hear the other parties on the call. If the Service Observer uses the Headset/Handset Mute feature, the observed extension is not aware of it.
4. If a Service Observer is using a headset and the headset status button is on, the Service Observer must first press a System Access button before pressing the Service Observing button to begin an observing session.

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