You can configure your Voicemail settings in the Messages and Notification section of your online account. In this section, you can customize your Voicemail greeting for User and/or After hours, and notification settings.
You can configure your Voicemail settings in the Messages and Notification section of your online account. In this section, you can customize your Voicemail greeting for User and/or After hours, and notification settings.
User Hours
1. Log in to your Avaya Cloud Office account. If you are logged in as the Administrator, click on My Extension at the upper right side of the screen.
2. Go to Settings > Messages.
3. Under User Hours, make sure Take Messages is enabled.
4. Click Edit under Voicemail Greeting to select a Default or Custom. Under Custom, you can record using your Phone, Computer Microphone or by Importing a recorded file.
5. Click Done to save changes.
If Take Messages is disabled, you will not be able to receive voicemail messages. However, you will be able to see two options on How To Handle Missed Calls:
i. Play greeting and disconnect - If selected, you can click Edit under Unavailable Greeting to select a Default or Custom greeting.
ii. Connect directly to Group - If selected, click Select Group under Group and select a Group to handle your missed calls and click. If there are no available Groups, contact your Account Administrator to set up one.
6. Set a Message recipient.
7. Click Save.
After Hours
1. Log in to your Avaya Cloud Office account. If you are logged in as the Administrator, click on My Extension at the upper right side of the screen.
2. Go to Settings > Messages.
3. Under After Hours, make sure Take Messages is enabled.
If Take Messages is disabled, you will not be able to receive voicemail messages.
4. Click Edit under Voicemail Greeting to select a Default or Custom. Under Custom, you can record using your Phone, Computer Microphone or by Importing a recorded file.
5. Click Done to save changes.
6. Set a Message recipient.
7. Click Save
Settings
Voice Mail to text enabled / disabled
The Voicemail to Text provides a text version of your voicemail that allows you to get the gist of the message. It is not intended to be a perfectly accurate transcription of the voicemail. It may take a few minutes to deliver the text version of your voicemail to your Avaya Cloud Office mobile or desktop application or via e-mail.
Note:
**If you are creating a Voicemail for an extended absence please review Call Handing and Forwarding Overview and create a customer rule. You could create a custom rule that would dictate the Date and /or Time and set this to "Take Messages Only". This can be enabled / disabled and edited in future.
**If administering the Voicemail via phone *86 any changes to Voice mail Greeting will be for the User Hours and not the After Hours. After Hour Voice Mail Greeting can only be Administered via the Web Port (service.cloudoffice.Avaya.com)
