This article provides instructions for Uses with Administrator access on how to create Multi-level IVR Menus in XML.
1. Log in to the Avaya Cloud Office account.
2. Go to Admin Portal > Phone System > Auto-Receptionist > IVR Editor tab.
3. To download the appropriate sample IVR XML file, click Single Level IVR or Multi-level IVR.
4. Edit the sample IVR XML file to create your IVR menus. The XML file must follow the correct format to avoid errors in the IVR configuration.
5. Below Import XML file, click Import, then select the XML file to be uploaded. Avaya Cloud Office will be able to detect configuration issues as soon as you click Import. Depending on the type of error, you will either be asked to manually fix the errors in the XML file and upload it again or click Accept and Continue to accept these issues and proceed with the intention of fixing them later manually.
6. Click the IVR Menus tab, then click Validate Menus to help you identify configuration errors in your IVR Menu and specify the settings that you need to change.
7. Proceed with the changes, then click Validate Menus again.
8. When all settings are valid, click OK.
