Once a customer has purchased an Avaya Cloud Office system, they will be sent an "Activate Account" email. The customer must use the following process to successfully Activate their Avaya Cloud Office account. The Account Activation email is valid for 48 hours.
Select Activate Account
The user will be prompted to review Terms of Service, Privacy Notice, Emergency Calling Limitations and Terms and Conditions of Sale of Hardware. Once reviewed select Next
The account activation requires a 2 factor authentication. The user must enter a Mobile phone number and select next.
Note
- this must be a Mobile number and not a land line.
- The Mobile number cannot be a prepaid account and must be registered within the same country as the Avaya Cloud Office account
- The Mobile phone must be capable of receiving a phone call.
Enter your Mobile phone number and then select next. The Mobile number entered will now receive a call that must be answered.
When you answer the phone call, the system will provide you with a verification code.
Enter the verification code and then select Next
The Customer will now be prompted to create a User Password and PIN.
The Customer will now be prompted to Select a Security Question and Answer.
Once completed select Continue
Once the above steps have been completed, the Customer has successfully activate their Avaya Cloud Office Account.
The Express Setup will assist Admin's with setting up their Company Details and Phone System. Below are the steps involved:
1. Set up your Avaya Cloud Office System
Set up your Users
Set up your Company Greeting
Set up your Operator Extension
2. Set up your Phone System
Set up My Info
Set up Call Forwarding
Set up Voicemail Greeting
3. Review
Set up your Avaya Cloud Office System
Set up your Users
Setting up this section allows you and your Users to do the following:
• Assign an extension to each user
• Allow Users to set up their own extension settings.
• Select a User to be the operator
• Allow Callers reach your Users by the dial-by-name directory
You may skip the steps at any time.
1. Click Set Up Now.
2. Enter the necessary information for your Users. Click Next.
Set up your Company Greeting
Callers will hear a default company greeting when they dial your company number. Click Keep Default to keep the default greeting or record a customized one. You may skip the steps at any time.
Click Customize. You can either Record Over the Phone or Import an audio file. After setting up your Company Greeting you will then proceed to set up your Operator Extension.
Set up your Operator Extension
When callers dial your company number and press 0, they will be routed to your assigned operator by default. You can click Keep Default to keep the default operator or change your operator. You may skip the steps at any time.
1. Click Change Operator.
2. Select a User, then click Save.
3. Click Got It.
If the phone is not answered, the assigned user will receive all company voicemail messages. You have now changed your operator voice mail, proceed to set up your personal information.
Set up your Phone System
Set up My Info
1. Click the Pencil button on My Info to edit your information and fill in the necessary information under Regional Settings. Click Continue.
2. Fill in the necessary Details under Emergency Calling - Registered Location. Click Agree and Continue.
Set up Call Forwarding
You may skip the steps at any time.
1. You can click on Just ring my primary phone to route all incoming calls to your phone or click Yes, add phones to set up another phone to receive calls.
2. On the Add Phone Numbers window, click the drop down arrow to select the phone. You can also click the Add Additional Phones button to add other phones. Click the x button to delete. Click Next when done.
3. On the Call Handling window, select whether Simultaneously or Sequentially to set the order on how you would like your services to answer incoming calls. Click Next when done.
You can click on Just ring my primary phone to proceed with setting up Voicemail Greeting.
Set up Voicemail Greeting
Callers will hear a default company greeting when they dial your company number. Click Keep Default to keep the default greeting or record a customized one. You may skip the steps at any time.
Click Custom. You can either Record the Phone or Import an audio file. You will then be asked to review your details. Click Next.
Review
You can still review the following details by clicking Change any time to modify your information. If you don't have changes or when done reviewing, scroll down and click Confirm Setup.
Setup is finished. Click Finish to exit.
