This article provides instructions on how Administrators can set up the options for handling incoming calls for Business Hours and After Hours of a Shared Lines group.
1. Log in to your online account.
2. Go to Admin Portal > Phone System > Groups > Shared Lines tab.
3. Click the group that needs to be modified.
4. Click to expand the Call Handling tab.
5. Click on the following tab where you need to make a change:
Business Hours
• When all lines are busy, forward calls to
1. Click Edit,
2. Select Group Voicemail or an extension.
3. Click Done.
• Number of seconds to wait before forwarding unanswered calls
1. Click the drop-down menu, then select the preferred number of seconds.
2. Click Save.
After Hours
1. A confirmation window appears if the Business Hours for the group is set to 24 hours a day. Click Yes to change the Business Hours.
2. Click the drop-down menu below How to handle calls during after hours.
3. Click your selection.
4. If you selected Unconditional forwarding, enter the number where calls should be forwarded below Forward Calls.
5. Click Save.
