This article provides information on how to configure your User and After Hours settings.
Configuring your User and After Hours settings primarily determines your availability to receive inbound calls. In addition, it also allows other User settings to have separate and distinct configurations.
1. Log in to the Avaya Cloud Office online account.
2. Go to Settings > User Details. If you are logged in as an Administrator, click Admin Portal on the upper-right side and switch to the My Extension view to access your Extension settings.
3. Go to Settings & Permissions, click Edit under User Hours.
4. You may select the following options:
• 24 hours / 7 days a week - Select if you want incoming calls handled the same way all the time, every day.
• Custom Hours - Select if you want incoming calls handled differently when your business is open and when it's closed.
Selecting this option will enable you to configure your After Hours settings.
When you select Custom Hours, it allows you to configure distinct User and After Hour settings for Screening, Greeting & Hold Music, Call Handling & Forwarding, and Messages.
Screening, Greeting & Hold Music
User Hours - You may configure the following settings:
• User Greeting
• Call Screening
• Connecting Message
• Audio while Connecting
• Hold Music
After Hours - Your After Hours options will depend on your selected Call Handling & Forwarding option. To configure the same settings for After Hours, go to Call Handling & Forwarding > After Hours, and select Forward Calls.
Call Handling & Forwarding
User Hours - You may configure the following options:
• Call Forwarding
• Incoming Call Information
• Call Flip Settings
• Custom Rules
After Hours - You may select the following options:
• Send callers directly to voicemail - routes the caller to your voicemail following the Extension's After Hours Messages settings
• Play announcement and disconnect - plays the default or a customized announcement recording then disconnects the call
• Forward Calls - set up call forwarding settings
• Unconditional Forwarding - directly forward calls to the specified phone number without additional settings applied
Messages - The User and After Hours share the settings you can configure but they will be distinct from one another. You can configure the following options:
• Take Messages - determines whether you will receive any voicemail and fax messages
• Voicemail Greeting - your voicemail greeting when callers reach your voicemail box
• Message Recipient - the User Extension which will receive your voicemail and fax messages
