This article provides instructions on how to set up or customize your voicemail greeting through the online account.
The voicemail greeting is what callers hear when they reach your voice mailbox.
Follow the steps below to set up your personalized voicemail greeting.
1. Log in to the Avaya Cloud Office online account (service.cloudoffice.avaya.com).
2. Go to Settings > Voicemail settings
- Voice greeting > set the greeting callers will hear when sent to voicemail during work hours
3. Select Custom under Voicemail message. If you have an existing greeting, click the red button first to see the recording options. Choose your preferred method to customize the greeting:
• Phone - Choose or enter a number where the system will call you. Follow the prompts to record the greeting
• Computer Microphone - Connect a computer microphone and record the greeting directly
• Importing - Upload an mp3 or wav audio file
5. You can do the following actions once you have customized the greeting:
• Click Play to listen to the custom recording
• Click Record to change or replace the custom recording
6. Click Done.
7. Click Save.
