This article discusses the steps on how to set up your Hold Music as an Administrator.
1. Log in to your online account.
2. Go to Users > User List > Users With Extensions.
3. Select from the list the User you want to configure.
4. Click Screening, Greeting & Hold Music.
5. Under User Hours, make sure Hold Music is enabled. Click Edit to configure.
6. On the pop-up window, click Set Audio to select from Ringtones, Music, or Custom.
• Ringtones - When you select Ringtones, callers will hear a regular ringing sound while their call is connected.
• Music - When you select Music, you can select from the pre-set music on the drop-down list. You can click the Play button to hear a sample.
• Custom - When you select Custom, you can upload your custom hold music
7. Click Done.
8. Click Save.
QUICK TIP: If you have customized your business or company hours, you may also follow the same steps for After Hours. If Call screening is OFF because the User is set to take messages only or is set to play announcements when called after hours, enable the call screening options on Call Handling and change the answering mode.
