This article provides information for creating a Call Monitoring group. The Call Monitoring feature allows authorized Users to access another extension's call in real time.
For more details on the usage of Call Monitoring, please refer to this article: Avaya Cloud Office : Monitor a Call
- As a system Administrator, navigate to https://service.cloudoffice.avaya.com/
- Log into your account by entering your email address or user assigned phone number, followed by your password
- Go to Phone System > Groups > Call Monitoring > New Call Monitoring
- Create a name for the Call Monitoring group and then click Next.
- Select the users that can monitor a call then click Next.
- Select the users that can be monitored and then click Save.
- Set up Presence on the extension that needs to monitor calls, making sure that the extensions that need to be monitored appear on the phone.
- Allow others to monitor the Presence status of the users who will be monitored.
