Blocking Incoming calls to a User
Blocking incoming calls to a User Device used for Paging
1. Login to https://service.Cloudoffice.avaya.com
2. Select Users \ User Lists \ User with Extension and search and select for desired user.
3. Select Phone \ Blocked numbers
There are two options Blocked numbers of Area codes and Trusted Numbers.
4 a) "
Blocked numbers or area codes " provides the ability to block all incoming calls or Specific numbers and or Area Codes.
>to Block all incoming calls, you enable the slider to block all numbers
> to Block Specific Numbers - you select the +Add blocked number and update the appropriate number details.
Examples of numbers to be blocked: 613 123 4567, 343 Area Code , Any user that starts with 4 , Any User 34xx , Specific user 5001.
b) to block a desired number(s) add entry to the "Allowed numbers or area codes and select add. Each entry will require to be added individually,
>adding 613 123 4567 - enter 6131234567 to Allowed numbers or area codes and select add
>adding area code 343 - enter 343 to Allowed numbers or area codes and select add (*after you click add the system shows 1343 indicating area code)
>adding user starting with 4 - enter +4 to Allowed numbers or area codes and select add
>adding user starting with 34 - enter +34 to Allowed numbers or area codes and select add
>adding user specific 5001 - enter +5001 to Allowed numbers or area codes and select add.
c) Blocked Call Message -
Users \ User Lists \ User with Extension and search and select for desired user \ Select
Phone \ Blocked numbers \
Blocked call message. To change the message select "Block call message " and you can change between the Default and Mailbox full
d) You can check "Enable block calls from pay phones" and set recording to "I'm sorry. The number you have dialed can not be reached from your Calling Area. Goodbye" or "Hello the mailbox is full. Thank you for calling , Goodbye."
e) When the desired entries are added click save. See Sample below.
5 a) To Specify Trusted Numbers go to Users \ User Lists \ User with Extension and search and select for desired user \ Select Phone \ Blocked numbers \Trusted Numbers" and select to "+Add trusted number"
Examples of numbers to be blocked: 613 123 4567, 343 Area Code , Any user that starts with 4 , Any User 34xx , Specific user 5001.
b) to block a desired number(s) add entry to the "Only Block these numbers or area codes and select add. Each entry will require to be added individually,
>adding 613 123 4567 - enter 6131234567 to Only block these numbers or area codes and select add
>adding area code 343 - enter 343 to Only block these numbers or area codes and select add (*after you click add the system shows 1343 indicating area code)
>adding user starting with 4 - enter +4 to Only block these numbers or area codes and select add
>adding user starting with 34 - enter +34 to Only block these numbers or area codes and select add
>adding user specific 5001 - enter +5001 to Only block these numbers or area codes and select add.
Example below shoes Ext 4137 and any number starting with 613 343 can call this user. All other users will be blocked.
