How to Interpret or Read your Call Log
The Call Log is comprised of several columns, depending on your view (Simple or Detailed), these are the Type, Action, and Result columns.
The Type column contains icons that indicate different Voice or Fax activities. If your fax only number received a voice call, it will appear in the Call Log with an Inbound Voice Call icon.
The following Actions can be interpreted as follows:
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ACTION
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DEFINITION
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Phone Call
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Incoming call to your phone number or extension.
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VoIP Call
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Outgoing call from your Avaya Cloud Office Phone for Mobile, Avaya Cloud Phone and IP Phone provisioned with Avaya Cloud Office.
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Incoming Fax
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Incoming fax to your phone number or extension.
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FindMe
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Forward attempts to your Avaya Cloud Office Forwarding Number.
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Transfer
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Outgoing call to another extension within the account (transfer call from one extension to another).
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RingOut Web
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Outgoing call using the RingOut feature from your Avaya Cloud Office Online Account.
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RingOut PC
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Outgoing call using the RingOut feature on the Avaya Cloud Office Phone.
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RingOut Mobile
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Outgoing call using the RingOut feature on the Avaya Cloud Mobile App.
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Phone Login
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Log in to your RingCentral account via phone via Avaya Cloud Office Interactive Voice Response.
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Calling Card
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Outgoing call using the RingCentral Virtual Calling Card feature.
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The Result column can be interpreted as follows:
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RESULT
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DEFINITION
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Accepted
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The incoming call was accepted by the extension it rang or was forwarded to.
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Busy
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The extension that is being attempted to ring was busy. This means the user is on Do Not Disturb.
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Call Connected
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This shows an outbound call was connected to the dialed number. This happens after the status "Accepted" on an incoming call and indicates which phone in a sequence of phones took the call.
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Hang Up
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This means the inbound caller hung up before being successfully connected.
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In Progress
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This is an inbound or outbound call that is occurring at the moment while viewing the logs.
(Keep in mind that call logs do not refresh automatically on your web browser. If a call is ended while viewing, the logs may still state that the call is “In Progress” until refreshed.)
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IP Phone Offline
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The softphone or desk phone the Extension attempted to ring is offline or not connected to the Avaya Cloud Office servers.
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Missed
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The call rang the extension and no device under that extension answered the call.
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No Answer
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This applies to individual IP devices that rang but did not answer.
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Stopped
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This is found under a call queue or sequence of phones in a user extension. It indicates that these phones stopped ringing because the call was answered on another device.
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Voicemail
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The inbound call rang to or was sent directly to voicemail.
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International Disabled
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This was an attempted international call that was blocked due to lack of permissions on the account level.
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Rejected
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The inbound call was either sent directly to voicemail or blocked.
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Wrong Number
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An Internal extension dialed an outside number that does not exist or is no longer in service.
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