Citrix is integrated with the Avaya Cloud Office app for desktop and web to improve the quality of your audio calls. This new feature will only be applied to Telephony users who have a Citrix Virtual Desktop environment on their machines.
System Requirements:
Citrix VDI integration
- Client: Citrix Workspace App 1809 for Windows or later.
- Server: Citrix Virtual Apps and Desktops (CVAD) 1912 LTSR or later.
Note: XenApp or XemDesktop is not supported.
- Browser: Google Chrome 66 or later.
Note: The Citrix VDI integration in the Avaya Cloud Office app for desktop and web is only available on Windows.
Using Citrix on Avaya Cloud Office web app
If you intend to use Citrix in the Avaya Cloud Office web app, you need to install a Google Chrome extension created by Citrix. You can find the extension and instructions
here.
Note: Citrix can only be used via Google Chrome for the Avaya Cloud Office web app.
Using Citrix on Avaya Cloud Office desktop app
If you intend to use Citrix in the Avaya Cloud Office desktop app, you need to download and run a file. You can find the file attached to this article.
Ensuring your call is optimized by Citrix
1. Navigate to Settings via the left-hand navigation bar.
2. Click on the Advanced tab.
3. Make sure the tab at the far right of Optimize media quality for Citrix is toggled on. This
feature is toggled on by default if a user is detected to use the Avaya Cloud Office app with Citrix
VDI.
You can check if Citrix is working if your call has the Media optimized for Citrix indicator.
If your call is not being optimized by Citrix, visit
How do I optimize my calls for Citrix?
