Avaya Cloud Office : Adding or Managing Company Emergency Response Locations

Doc ID    DOCS101105
Version:    2.0
Status:    Published
Published date:    28 Dec 2022
Created Date:    28 Dec 2022
Author:   
Kory Hill
 

Details

Company Emergency Response Locations (ERL) are named business locations together with the dispatchable address to which emergency responders are directed. These addresses are provided to emergency responders when a user makes an emergency call. 

An ERL should be a location to which the responders can be dispatched and where the caller can be found in a reasonable manner. You don't need to define an ERL down to a particular cube or person's office. Instead, for example, a small business would use their address and suite number.

Consider these guidelines when defining an ERL:
  • A small business location in a single office suite can map to one ERL
  • A medium-sized business occupying multiple floors in a building can define one ERL per floor
  • A large warehouse can be divided into quadrants with one ERL associated with each quadrant
ERLs with granular location information can use both the address line 1 and line 2 fields: for example, 'Avaya Santa Clara':  4655 Great America Parkway, Floor 1, Santa Clara, CA 95054, USA'.
 
1. Log in as an administrator to your Avaya Cloud Office online account.
2. Navigate to Phone System > Emergency Calling > Company Emergency Response Locations.
3.Click the Add button.


4. Add a Nickname for your address
5. Enter a Site to associate this address with (if applicable)
6. Click Edit and add the appropriate address information



7. Use the drop down for Copy Address Values from if the address is defined for the system or a site
8. Enter the location address
9. Click Done



10. Click Add to add the location



11. Add additional company ERLs as needed.

 

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