Avaya Knowledge - PSN100127 – S8300D Main servers running CM with a Medium or Large memory configuration will be prevented from upgrading to CM 6.3 and higher releases

Severity

Medium

Urgency

When Convenient

Releases

Avaya Aura® Communication Manager (CM), Release 6.3

Problem Description

This problem occurs in Avaya Aura^® Communication Manager (CM) Release 6.3 and higher Releases.

S8300D Main servers running Avaya Aura® Communication Manager with an unsupported Medium or Large memory configuration will be prevented from upgrading to CM Release 6.3, which is a component of Avaya Aura® 6.2 Feature Pack 2 (AAFP2), and higher releases. S8300D Survivable servers running CM in an unsupported Medium or Large memory configuration will automatically be converted to a Small memory configuration during the upgrade. Medium and Large memory configurations are not supported on an S8300D server, but previously administrators were not blocked from configuring these memory configurations. NOTE: Survivable Remote servers with a Small Survivable memory configuration can act as a survivable server for a Main server with a Large, Medium or Small memory configuration.

The following table provides a summary of how embedded (S8300D) templates are supported when upgrading to CM 6.3 (AAFP2) and higher releases.

Template

Upgrading From

CM6.3 (AAFP2) Allowed Setting

Results

Embedded (S8300D) CM Main

Large/Medium Main

Small Main

The upgrade is blocked with automatic rollback to the previously running Release

Unchanged

CM for Embedded (S8300D) Survivable Remote

Large/Medium Survivable

Small Survivable

The upgrade will automatically convert the memory configuration to Small

Unchanged

In the case where the upgrade is blocked with an automatic rollback, the following error message noted below in bold text will be displayed in Virtual Machine Management Template Installation:

vm-data/restore.sh for VCM_onlyEmbed/cm - Failed with exit code 5

****** FAILED ******

If a backup that includes translations from an S8300D server running CM in an unsupported Medium or Large memory configuration is restored onto an S8300D server running CM 6.3 or higher Releases, the following error will be displayed on the System Access Terminal (SAT):

This system is restricted to authorized users for legitimate business purposes.

Unauthorized access is a criminal violation of the law.

Except where expressly stated otherwise, this Product is protected by copyright

and other laws respecting proprietary rights. Certain software programs or

portions thereof included in this Product may contain software distributed

under third party agreements, which may contain terms that expand or limit

rights to use certain portions of the Product. Information identifying third

party components and terms that apply to them are available on Avaya's web

site at: http://support.avaya.com/ThirdPartyLicense/.

FATAL ERROR: Saved configuration larger than memory configuration supports

Saved configuration larger than memory configuration, no translations

Note that for S8300D survivable servers (LSPs) the Server’s Memory Setting will show as “Small Survivable” and the Main Server’s Memory Setting will show as “Large” (or whatever is appropriate for the main) after the upgrade. This is expected and correct.

Workaround / Alternative Remediation

n/a

Resolution

All Embedded (S8300D) CM Main servers incorrectly configured with a Large or Medium memory configuration must be retranslated into a Small memory configuration before upgrading to, or having translations restored to, CM 6.3 and higher releases. This retranslation can be done manually or done with the help of the Avaya ProVision tool if you have a license for ProVision access. Please note that it is not possible to change the memory configuration of a CM server via the web pages (SMI) after initial installation.

To determine what memory configuration is configured on a server, enter “swversion” from the bash (CLI) and check the output of the “CM Memory Config” field.

If required, contact the Avaya ProVision helpdesk or local account channels to assist with retranslating (modifying the CM translations to be within Small memory configuration capacities) and reconfiguring an Embedded (S8300D) CM Main server to a Small memory configuration. The ProVision helpdesk can be contacted at http://provision.avaya.com. Information about ProVision licensing can be found at [email protected].

Patch Availability

Not Applicable

Patch Impact

Service Affecting

Avaya Security Vulnerability Classification

Not Applicable

PSN Contacts & Disclaimer

For additional support, contact your Authorized Service Provider. Depending on your coverage entitlements, additional support may incur charges. Support is provided per your warranty or service contract terms unless otherwise specified.

Avaya Support Contact	Telephone
U.S. Remote Technical Services - Enterprise	800-242-2121
U.S. Remote Technical Services – Small Medium Enterprise	800-628-2888
U.S. Remote Technical Services – BusinessPartners for Enterprise Product	877-295-0099
BusinessPartners for Small Medium Product	Please contact your distributor.
Canada	800-387-4268
Caribbean and Latin America	786-331-0860
Europe, Middle East, and Africa	36-1238-8334
Asia Pacific	65-6872-8686

Disclaimer: ALL INFORMATION IS BELIEVED TO BE CORRECT AT THE TIME OF PUBLICATION AND IS PROVIDED "AS IS". AVAYA INC., ON BEHALF OF ITSELF AND ITS SUBSIDIARIES AND AFFILIATES (HEREINAFTER COLLECTIVELY REFERRED TO AS “AVAYA”), DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND FURTHERMORE, AVAYA MAKES NO REPRESENTATIONS OR WARRANTIES THAT THE STEPS RECOMMENDED WILL ELIMINATE SECURITY OR VIRUS THREATS TO CUSTOMERS’ SYSTEMS. IN NO EVENT SHALL AVAYA BE LIABLE FOR ANY DAMAGES WHATSOEVER ARISING OUT OF OR IN CONNECTION WITH THE INFORMATION OR RECOMMENDED ACTIONS PROVIDED HEREIN, INCLUDING DIRECT, INDIRECT, CONSEQUENTIAL DAMAGES, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF AVAYA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
THE INFORMATION PROVIDED HERE DOES NOT AFFECT THE SUPPORT AGREEMENTS IN PLACE FOR AVAYA PRODUCTS. SUPPORT FOR AVAYA PRODUCTS CONTINUES TO BE EXECUTED AS PER EXISTING AGREEMENTS WITH AVAYA.

All trademarks identified by ® or TM are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners.