Legend, Merlin: Analog, BIS, HFAI Phone Set Test Mode - T/P Switch

Doc ID		SOLN116162
Version:		4.0
Status:		Published
Published date:		03 Feb 2016
Created Date:		22 Aug 2007

Author:

Jim Jenkins

Details

Merlin Legend, Merlin II, Merlin Plus, Merlin 206,410,820, Merlin 1030/3070, Merlin Display Console, BIS 34D, BIS22, BIS10, Merlin 34 button, Merlin 22 button, Merlin 10 button, Merlin 5 button membrane.

The volume control increases or decreases the loudness of your voice terminal's ringing and the voice terminal speaker.
The dial pad functions like the one on any other telephone. You can also dial number to program buttons for your voice terminal.
The Test/Program (T/P) switch allows you to test your voice terminal's lights and ringing and to program onto your voice terminal the special features of the Merlin system.
The Intercom buttons, Intercom-Ring and Intercom-Voice allow you to call or receive calls from someone connected to your Merlin system.
The buttons above and to the right of the dial pad can be used to access outside lines, line pools, or programmable features. The number of buttons available for programming depends on the number of lines and line pools assigned to the voice terminal. For example, on this voice terminal there are two Pool 9 buttons and two lines. The remaining 28 buttons above and to the right of the dial pad are available for programming features.
Conference, Transfer, Hold and Drop, are fixed feature buttons that you can use to handle calls more efficiently.
Speaker is a fixed feature that allows you to dial without lifting your handset, let others in your office listen to a phone conversation in progress and monitor a call on hold.
Recall is a fixed feature button that allows you to program a switchhook flash into a dialing sequence and to disconnect an intercom call. If you have PBX, Centrex or Custom Calling features from the Telephone Company, touching Recall places a specially timed pause onto the line.
The Message light lets you know when the attendant has a message waiting for you. By touching Message, you can turn off the light.

Problem Clarification

Steps for performing phone set self test to check power, lights and ringer

Cause

Solution

If you have a phone or phones that look similar to the above pictures above then this procedure should work for you.

Refer to the above diagram, location 3, to locate the T/P (test/program) switch on the left hand edge of the phone.

Moving the switch to the "T" position will cause all the lights to flash and the phone will ring continuously. If no lights or audible ring occur, the phone may not be getting power. For troubleshooting steps see:

KB00104437 How to trouble shoot phone sets on small business telephone systems.

Moving the switch to the "P" position allows you to customize the programmable buttons, based on the features available for you particular system. Refer to the programming manual for your system for additional details.

Place the switch in the center position for normal phone operation.

If the switch seems to be excessively loose or sensitive, it may be time to replace the phone set.

Legacy ID

KB01022340

Additional Relevant Phrases

one extension that all the lights will light and no dial tone

Avaya -- Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy