IP Series Phones: How to block the menu of the user or a part of the menu so they cannot log out


Doc ID    SOLN121332
Version:    6.0
Status:    Published
Published date:    07 Nov 2018
Created Date:    18 Dec 2007
Author:   
Content Migrator
 

Details

All IP stations

Users accidentally log off because they are confused with the two logout options (one for the station and one for the agent).

Problem Clarification

This article explains how user can lock menu options in order to prevent users to log out their IP stations.

Cause

Information on how to remove Log out option from phone menu.

Solution

A) Remove access to logout options using the OPSTAT parameter in the 46xxsettings.txt file
NOTE: This parameter is supported by:
##       96x1 H.323 R6.0 and later
##       96x0 H.323 R1.0 and later
##       46xx H.323 R1.0 and later
##       46xx  SIP  R2.2 and later
##       1603  SIP  R1.0 and later
##       16xx H.323 R1.0 and later
 
1. Put 
SET OPSTAT 100
or 
SET OPSTAT 110
or 
SET OPSTAT 000
to 46xxsettings.txt file. Note the meaning of the different values:
## OPSTAT restricts access to certain user options.
##  Value  Operation
##   000   user options are not accessible
##   001   user can only access the Log-Off Option.
##   010   user can only access view-only options, they cannot change any settings
##   011   user can only access view-only options and the Log-Off Option
##   100   user can access all options except the view-only options and the Log-Off option
##   101   user can access all options except the view-only options
##   110   user can access all the options except the Log-Off option
##   111   user can invoke any or all of the user options (default)
 
2. Reboot the phone in order to load the modified file
 
B) Remove access to logout option using the PROVIDE_LOGOUT parameter in the 46xxsettings.txt file
NOTE: This parameter can be used on 96x0 and 96x1 SIP phones as well!
 
1. Put 
SET PROVIDE_LOGOUT 0
to 46xxsettings.txt file. Note the meaning of the possible values:
## Logout Enabled
##   Determines whether user can log out from phone.
##     0 for No
##     1 for Yes
##   Determines whether  log out  option is available or not in Avaya Menu options.
 
2. Reboot the phone in order to load the modified file

Legacy ID

KB01030748

Additional Relevant Phrases

unable to view option & settings via home button

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