Partner Mail: Outcalling is not working

Possible solutions include:

• Partner Mail VS R4 and R5, Partner Mail R1 and R3 does not Outcall, or stops Outcalling, if the mailbox user logs into the Voice Mail System.
• Check if outcalling is turned off
• Mailbox Outcalling privileges need to be assigned
• Outcalling number needs to be programmed correctly
• Outcalling schedule needs to be programmed correctly
• Partner Mail VS R4 (PV4) attempts to Outcall 3 times with a Minimum time interval of 15 minutes between attempts. This time interval may be longer if there is heavy traffic on the Voice Mail
• Outcalling does not work if the Outcalling extension is busy with caller or user traffic
• Hunt Group 7 extensions (#505) need to be programmed correctly
• Pooled systems Line Access Mode (#313) needs to be programmed correctly
• Enough lines needs to be assigned in Line Assignment (#301) for Outcalling extension
• Call Restriction (#401) for Outcalling extension needs to be programmed correctly
• Allowed/Disallowed Lists (#407,#408,#404,#405) needs to be programmed correctly
• Line Access Restriction (#302) for Outcalling extension needs to be programmed correctly
• Outcalling does not work if the Outcalling extension is Assigned to Night Service in error, and the Night Service Button is turned on at extension 10
• Outcalling does not work if the Outcalling extension is Assigned to Forced Account Code Entry
• Door phone extensions (#604) and (#605) identify the extensions on which Door phones are installed. Partner Mail ports should not be designated as Doorphone extensions
• Need to power down Partner Mail System for one minute
• Need to Reset-save the Partner Mail VS unit

• Call the phone number of the pager or cellular phone to make sure the device is answering

Possible solutions include:

• User is logged in to Partner Mail
• Outcalling is turned off
• Mailbox Outcalling privileges are not assigned
• Outcalling number is programmed incorrectly
• Outcalling schedule is programmed incorrectly
• Outcalling cycle expired or is increased due to heavy traffic
• Outcalling mail port is TEMPORARILY busy
• Hunt Group 7 extensions (#505) are programmed incorrectly
• Pooled systems Line Access Mode (#313) is programmed incorrectly
• Not enough lines are assigned in Line Assignment (#301) for Outcalling extension
• Call Restriction (#401) for Outcalling extension is programmed incorrectly
• Allowed/Disallowed Lists (#407,#408,#404,#405) is programmed incorrectly
• Line Access Restriction (#302) for Outcalling extension is programmed incorrectly
• Outcalling extension is assigned to Night Service (#504)
• Forced Account Code Entry (#307) is assigned to the outcalling extension
• Outcalling extension is assigned as a Doorphone Extension (#604 or #605)
• Power down Partner Mail System for one minute
• Reset-save the Partner Mail VS unit
• Possible device or dial tone provider trouble

User is logged in to Partner Mail

Partner Mail VS R4 and R5, Partner Mail R1and R3 will not Outcall, or stops Outcalling, if the mailbox user logs into the Voice Mail System.

If you are changing your Personal Greeting, listening to messages, or doing other administrative duties, the Outcalling will be canceled.

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Outcalling turned off

You may have turned off the Outcalling feature in your mailbox.

How to check if Outcalling is turned on:

1. Press Intercom777.
2. Dial your extension number and press #.
3. Enter your password and press #.
4. Press 6 to administer Outcalling.
5. The system will announce if Outcalling is turned on or not.

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Mailbox Outcalling privileges not assigned

If the mailbox does not have permission to use the Outcalling feature, Outcalling does not work.

To Assign Outcalling Privileges for a Mailbox:

1. Dial Intercom777 to access Administration Programming main menu.
2. Dial 99#
3. Enter 4-digit Password and #.
4. Dial 9
5. Dial 4 for Mailboxes.
6. Enter Mailbox followed by #
7. Dial 5 to Administer Outcalling.
8. Dial 9 to turn Outcalling on.
9. Dial *7 to Return to the programming main menu, or**9 to Quit.

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Outcalling number programmed incorrectly

Considerations:

• The Outcalling number may contain Up to 60 digits, including the * and # symbols.
• Each * entered represents a 1.5-second Pause in the dialing sequence.
• If Outcalling to a pager, the Time Delay within the Partner Mail VS R4 Outcalling Number begins when the last digit of the pager Number is dialed (pressed). This Time Delay varies by paging provider and by individual pager. The Time Delay for a single pager may have changed if there was a change in the pager Greeting, or other change in the Access to the paging service or device.

Format:

Outcalling to a Partner System phone or extension should be in the format: 2-digit extension number#

Outcalling to a phone Number should be in the format: 9*Phone number#

Outcalling to a pager should be in the format: 9*Pager numberDelayPIN, if anyCallback number#

If Partner System is behind a Centrex System, the pager Outcalling Number should be in the format: 9*8 or 9 for Centrex*Pager numberDelayPIN, if anyCallback number#

The first 9 is for the Partner System to dial out from the Outcalling extension, which selects Intercom first automatically when the extension is assigned to Hunt Group 7#505.

Notes:

• There is no need to program, and no way to change, Auto Line Selection for the Outcalling extension.
• The *'s listed above are only a general guideline. You may need to increase or decrease the number of pauses to get the number to work correctly.

To Check or Change the Outcalling Number

1. Dial Intercom777 to access Voice Mail.
2. Enter Mailbox and #.
3. Enter 4-digit Password and #.
4. Press 6 to Administer Outcalling (plays 'invalid entry' if Outcalling not permitted)
5. Press 2 to Listen to the Outcalling Number or 4 to Enter or Change the Outcalling Number
6. Dial 1 to Outcall to a Phone, or
   Dial 2 to Outcall to a Pager
7. Enter Outcalling Number, and wait for Confirmation (see format above).
8. Dial *# and Listen to the Outcalling Number.
9. Dial 9 to Confirm or
   6 to Cancel
10. Dial *# to Continue Programming, or
    Dial **9 to Quit

To Check or Change the Outcalling Schedule

1. Dial Intercom777 to access Voice Mail.
2. Dial Mailbox and #
3. Enter 4-digit Password and #.
4. Press 6 to Change Outcalling Information
5. Press 5 to enter or Change the Outcalling Schedule (System default is 24 hours/Day)
6. Press 1 to change the Schedule
   Enter Start Time in the format: HHMM and #, or # to Accept current Start Time
   Enter End Time in the format: HHMM and #, or # to Accept current End Time.
   The New Outcalling Schedule plays
7. Dial *# to Approve Schedule, or dial 1 to Change Schedule

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Outcalling schedule programmed incorrectly

Subscribers may specify a schedule (that is, a start time and end time) for Outcalling. For example, they may direct the system to Outcall only during the hours of 7:30 p.m. to 8:00 a.m. Otherwise, the default schedule is 24 hours.

If this is not programmed correctly, the Outcalling may come on too soon or be delayed.

To check or change the Outcalling Schedule on Partner Mail VS R4:

1. Press Intercom777 to access Voice Mail.
2. Enter Mailbox Number and #
3. Enter Password and #.
4. Press 6 to Administer Outcalling.
5. Press 5 to enter or change the Outcalling Schedule (System default is 24 hrs a day)
6. Press # to Accept current Schedule. Procedure is complete.
7. Press 1 to change the Schedule. Go to step 8.
8. Enter Start time in the format: HHMM and #, or Dial# to Accept current Start time.
   Enter End time in the format: HHMM and #, or Dial # to Accept current End time.
9. Dial *# to approve Schedule, or Dial 1 to change Schedule.

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Outcalling cycle expired or delayed due to heavy traffic

Partner Mail VS R4 (PV4) attempts to Outcall 3 times with a Minimum time interval of 15 minutes between attempts. This time interval may be longer if there is heavy traffic on the Voice Mail, i.e. if the Outcalling Port is busy with other traffic at the time of Outcalling. The Outcalling Ports on PV4 are port 1 on a two port and port 3 on a four port.

For a best-case example (no or low traffic on PV4), if a message was received at 3:00 P.M.:

• The first Outcalling attempt would be made at approximately: 3:00 P.M.
• The next Outcalling attempt would be at: 3:15 P.M.
• The next Outcalling attempt would be at: 3:30 P.M.

The Outcalling cycle stops if the user's Outcalling Schedule End Time occurs within a cycle. It may be necessary to add more Lines if the problem occurs frequently.

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Outcalling mail port TEMPORARILY busy

Try calling the mail port now and see if you get a busy signal. If you do, try calling the mail port again in 30-60 seconds to see if it is still busy.

Outcalling does not work if the Outcalling extension is busy with caller or user traffic.

To help determine the extent of traffic on the Voice Mail System, program Intercom AutoDial buttons for the Voice Mail Ports to monitor the traffic. A Voice Mail upgrade for more available Voice Mail Ports may be needed.

If the Outcalling extension is constantly busy when called directly on the Intercom, there may be trouble with the System hardware.

If the Outcalling extension is always busy and there is no apparent caller or user traffic, there may be an equipment problem causing the Outcalling extension to be off Hook or busy.

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Hunt Group 7 extensions (#505) programmed incorrectly

It is important to check this programming completely by scanning through all the possible extensions on the system to verify two things:

1. Verify the ports for the voice mail are '1 = Assigned'
2. Verify all other ports are '2 = Not Assigned'.

How to program Hunt Group extensions:

1. Press Feature00System Program (orLeft Intercom) System Program (or Left Intercom).
2. Dial #505.
3. Dial 7 for the group.
4. Dial extension number.
5. Dial

• 1=Assigned to Group
• 2=Not Assigned to Group

6. Dial Next Item or Prev Item to check or Assign another extension.
7. Select another procedure or Exit Programming Mode.

How to determine the extensions to assign to Hunt Group 7 (the mail ports):

Partner Mail VS:
Select the appropriate attachments to determine the extensions you need to assign to Hunt Group 7.

The Partner Endeavor R1 only uses 362/362EC Modules which each count as The VS Mail always counts as So just figure out how many Modules are ahead of the Mail when figuring ports. Example: Processor, 2 362EC's, and 4 port VS Mail in that order - Mail ports would be 36,37,38,39.

Endeavor R2 allows use of 206/200/400 modules as well as the 362 modules.

Partner Plus, Partner II and Partner ACS:
Partner Mail R1 and R3 should not be connected to the top extension jack of any 206 Module or to Power Failure Transfer extensions 10, 16, 22, 28, 34, 40, 46, or 52.

Partner Endeavor:
Connect only to the bottom two ports of the Processor or 362EC Expansion Module. So if you have more than 2 ports, these will not be connected sequentially because you would have to use 2 on one 362 and 2 on another, and 2 on another if six port. Do not connect to the Top 6 Ports on any 362 Module!

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Pooled systems Line Access Mode (#313) programmed incorrectly

If you get an error when attempting to check this programming, answer yes to this question since the system is KEY and the question doesn't apply.

The extensions used by Partner Mail must be programmed as 2=KEY for the Line Access Mode.

To check the Line Access Mode setting for a specific extension:

1. Press Feature00System Program (orLeft Intercom) System Program (or Left Intercom).
2. Press #313.
3. Enter the desired extension number (10-57).
4. The display will show the current setting.
5. To program another extension, press Next Item orprevious item until the extension number shows on the display. Then repeat Step 4.
6. Select another procedure or press Feature00 to exit programming mode.

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Not enough lines assigned in Line Assignment (#301) for Outcalling extension

The Voice Mail does Not Outcall if the Outcalling extension does not have any (or enough) lines Assigned.

Sufficient lines must be Assigned to the Outcalling extension in order for an open line to be accessed when Outcalling is attempted.

How to check programming on a display phone at extension 10 or 11:

1. Press Feature00System Program (orLeft Intercom) System Program (or Left Intercom).
2. Press #301.
3. Dial the (Outcalling port) extension number. A Red light will appear on each Line that is assigned.
4. Press Next procedurePrev procedure to program another extension or
5. Press Feature00 to Exit Programming.
6. Program another extension or Dial Feature00 to Exit Programming.

Note: To Remove All existing Line Assignments, press Remove before selecting a Line.

Problem Programming Line Assignment (P24 241 only):

In Hybrid Systems, you cannot assign a Line to an extension if that Line is also assigned to a Pool.
If you are having trouble Assigning Lines, check Pool Line Assignment to verify the line is not assigned to a Pool.
From Extension 10 or 11 with a display phone:

1. Press Feature00System Program (orLeft Intercom) System Program (or Left Intercom).
2. Dial #207.
3. Dial a Line Number (01-24).
4. Dial:

• 1 = No Pool
• 2 = Main Pool 880 *
• 3 = Pool 881
• 4 = Pool 882
• 5 = Pool 883

5. Press Next Item to program another Line orFeature00 to End Programming.

The Voice Mail will not be able to Outcall if the Outcalling extension does not have any (or enough) Lines Assigned.

How to program on a display phone (extension 10 or 11):

1. Dial Feature00System Program (or Left Intercom) System Program (or Left Intercom).
2. Dial #301
3. Dial the extension number (01-24)
4. Dial a Line Number
5. Dial:

• 1 = Assigned
• 2 = Not Assigned

6. Dial Next item to program another Line for this extension or
7. Dial Next procedurePrev procedure to program another extension or
8. Dial Feature00 to Exit Programming.

• 1 = No Pool
• 2 = Main Pool 880 4 all lines assigned
• 3 = Pool 881
• 4 = Pool 882
• 5 = Pool 883

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Call Restriction (#401) for Outcalling extension programmed incorrectly

Outcalling does not work if the Outcalling extension is restricted inappropriately.

To prevent Toll Fraud and still allow Outcalling, the recommended procedure is:

Program Outgoing Call Restriction (#401) =2 Inside only for the Outcalling extension(s)
Create Allowed Lists (#407) consisting of any Outcalling numbers and Assign the list (#408) to the Outcalling extension(s).

When entering Outcalling numbers in Allowed Lists, do not enter the 9 preceding the Outcalling number, which is required for the Voice Mail to Outcall. Enter the Outcalling number as it would be dialed from an unrestricted System phone.

How to Program (from a display phone on extension 10 or 11:

1. Press Feature00System Program (orLeft Intercom) System Program (or Left Intercom).
2. Dial #401.
3. Dial an extension number (the Outcalling port).
4. Dial:

• 1 = Unrestricted
• 2 = Inside (Intercom) only
• 3 = Local (Intercom and Local) only

5. Press Next Item to select another extension.
6. Press Feature00 to Exit programming.

When entering Outcalling Numbers in Allowed Lists, do not enter the 9 preceding the Outcalling Number, which is required for the Voice Mail to Outcall. Enter the Outcalling Number, as it would be dialed from an Unrestricted System phone.

To verify if the Voice Mail is actually dialing out, program an AutoDial button for the Outcalling extension(s), and leave a test Message. If the system successfully dials out, the AutoDial button should light for a time period of at least (the number of pauses * in Outcalling Number) x (1.5 seconds).

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Allowed/Disallowed Lists (#407, #408, #404, #405) not programmed incorrectly

Outcalling does not work if the Outcalling extension is restricted inappropriately.

To prevent Toll Fraud and still allow Outcalling, the recommended procedure is:

Program Outgoing Call Restriction (#401) =2 Inside only for the Outcalling extension(s)

Create Allowed Lists (#407) consisting of any Outcalling numbers.

Note: When entering Outcalling numbers in Allowed Lists, do not enter the 9 preceding the Outcalling number, which is required for the Voice Mail to Outcall. Enter the Outcalling number as it would be dialed from an unrestricted System phone.

Assign Allowed Lists #408 to the Outcalling extension(s).

To check programming of Allowed Lists Assignments:

1. Dial Feature00System Program (or Left Intercom) System Program (or Left Intercom).
2. Press #408.
3. Dial extension number (of the mail port used for Outcalling).
4. Enter the list number (1-8) (1-4 on Partner Plus/II only)
5. Check the display to see if the list is assigned to the extension. If it is, then check the phone numbers assigned to the list to see if they are programmed correctly.
6. To check another extension, press Next ProcedurePrev. Procedure and go to step 4.
7. Press Feature00 to exit programming Mode.

Checking Allowed Phone Number Lists:

1. Dial Feature00System Program (or Left Intercom) System Program (or Left Intercom).
2. Press #407.
3. Enter list number (1-8) (1-4 on Partner Plus/II only).
4. Enter entry number (01-10)
5. Check the display to see if the phone number is programmed correctly.
6. To check other phone numbers in this list, press Next Item .
7. To check another list, press Next ProcedurePrev Procedure and go to Step 2.
8. Press Feature00 to exit programming Mode.

There may be a Disallowed list assigned to the Outcalling Mail port extension.

To check Disallowed Lists Assignments:

1. Dial Feature00System Program (or Left Intercom) System Program (or Left Intercom).
2. Press #405.
3. Enter extension number (of the Outcalling Mail port).
4. Enter list number (1-8) (1-4 on Partner Plus/II only).
5. Check the display to see the current setting (1-Assigned or 2-Not Assigned). If it is assigned, check the phone numbers on the list to see if they are programmed correctly.
6. Select another procedure or Press Feature00 to exit programming Mode.

To check a list of Disallowed Phone Numbers:

1. Dial Feature00System Program (or Left Intercom) System Program (or Left Intercom).
2. Press #404.
3. Enter list number (1-8) (1-4 on Partner Plus/II).
4. Enter entry number (01-10).
5. Check the display to see if the phone number has been entered correctly.
6. To check other phone numbers in this list, press Next Item.
7. To check another list, press Next Procedure or Prev Procedure and go to Step 3.
8. Select another procedure or Exit programming Mode.

To verify if the Voice Mail is actually dialing out, program an AutoDial button for the Outcalling extension(s), and leave a test Message. If the systemsuccessfully dials out, the AutoDial button should light for a time period of at least (The number of pauses * in Outcalling Number) x (1.5 seconds)

If the Allowed lists/restrictions are programmed correctly, you may also want to check the Disallowed lists to see if any entries there are preventing calls from going out.

Valid Entries for Allowed/Disallowed Lists

• Any digit (0-9).

• A wild Card character !, entered by pressing theHold button on your system phone.
• The * and # characters (N/A on Partner Plus Release 3.1).

Checking and programming Allowed Lists (#407), (#408)

To Create a List of Allowed Phone Numbers:

1. Press Feature00System Program (orLeft Intercom) System Program (or Left Intercom).
2. Dial #407.
3. Enter list Number (1-8) (1-4 on Partner Plus/II).
4. Enter entry Number (01-10)
5. At the Data ------- prompt, enter phone Number (see valid entries)
6. To save the phone number in memory, press Enter.
7. To enter other phone numbers in this list, press Next Item and go to step 5.
   To change the phone number entered, press Remove and go to step 5.
   To delete the phone Number entered, press Remove.
   To create another list, press Next ProcedurePrev Procedure and go to Step 3.
8. Select another procedure or Press Feature00 to Exit Programming Mode.

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Line Access Restriction (#302) for Outcalling extension programmed incorrectly

Outcalling does not work if the Outcalling extension is Restricted inappropriately.

This feature restricts individual lines by extension, and is the most extreme method of call restriction. There is no Feature or programming that can be used to override Line Access Restriction.

The lines on the voice mail extensions should be set to 1-No Restriction.
How to Program at extension 10 or 11:

1. Press Feature00System Program (orLeft Intercom) System Program (or Left Intercom)
2. Press #302
3. Dial an extension number
4. Dial a line number
5. Dial:

• 1 = No Restriction
• 2 = Outgoing Only
• 3 = Incoming Only
• 4 = No Access

6. Press Next Item to program another line or pressFeature00 to exit programming.

Considerations

Outcalling will not work if the Outcalling extension is restricted inappropriately.

Line Access Restriction #302 for an Outcalling extension must be set to:

• 1 = No Restriction
• 2 = Outgoing only

To prevent Toll Fraud and still allow Outcalling, the recommended procedure for restriction is:

• Program Outgoing Call Restriction (#401) = 2 Inside only for the Outcalling extension
• Create Allowed Lists (#407) consisting of any Outcalling numbers.
• Assign Allowed Lists (#408) to the Outcalling extension(s).

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Outcalling extension assigned to Night Service (#504)

Outcalling does Not work if the Outcalling extension is Assigned to Night Service in error, and the Night Service Button is turned on at extension 10.

• #504 Assigns extensions to the Night Service Group.
• #503 Assigns a button on the System phone at extension 10 to turn Night Service on and off.

To verify if the Voice Mail is actually dialing out for Outcalling, program an AutoDial button for the Outcalling extension(s), and leave a test Message. If the system successfully dials out, the AutoDial button should light for a time period of at least (the number of pauses * in Outcalling Number) x (1.5 seconds)

How to program Night Service extensions:

1. Dial Feature00System Program (or Left Intercom) System Program (or Left Intercom).
2. Dial #504.
3. Dial an extension number.
4. Dial:

• 1 = Assigned
• 2 = Not Assigned

5. Press Next Item to Program another extension or pressFeature00 to Exit Programming.

How to program Night Service button from extension 10 or 11:

1. Dial Feature00System Program (or Left Intercom) System Program (or Left Intercom).
2. Dial #503.
3. Dial:

• 1 = Assigned
• 2 = Not Assigned
• 3 = Select Button, then press programmable button with lights to assign button

4. Dial Next Item to check or Program another extension
5. Dial Feature00 to Exit Programming.
6. Label Night Service button on extension 10.

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Forced Account Code Entry (#307) assigned to the outcalling extension

Outcalling does not work if the Outcalling extension is Assigned to Forced Account Code Entry.

Forced Account Code Entry should not be used for call restriction on an Outcalling extension.

To prevent Toll Fraud, the recommended procedure for restriction is:

• Program Outgoing Call Restriction #401 = 2 Inside only for the Outcalling extension(s)
• Create Allowed Lists #407 consisting of any Outcalling numbers, and Assign #408 it to the Outcalling extension.

Note: When entering Outcalling numbers in Allowed Lists, do not enter the 9 preceding the Outcalling number. Enter the Outcalling number as it would be dialed from an unrestricted System phone.

How to Check Forced Account Code Entry programming from extension 10 or 11:

1. Dial Feature00System Program (or Left Intercom) System Program (or Left Intercom).
2. Dial #307.
3. Dial an extension number (10-57).
4. Check the display to see the current setting for Forced Account Code Entry:
   (1-Assigned or 2-Not Assigned)
5. Dial Next Item to check or another extension
6. Dial Feature00 to Exit programming.

Account Code Entry is available on Partner Plus R3.1 and higher, Partner II R3 and higher and Partner ACS.

Outcalling does not work if the Outcalling extension is assigned to Forced Account Code Entry.

How to remove Forced Account Code Entry from extension 10 or 11:

1. Dial Feature00System Program (or Left Intercom) System Program (or Left Intercom).
2. Dial #307.
3. Dial the Outcalling extension number
4. Dial 2 = Not Assigned
5. Dial Next Item to check or Program another extension
6. Dial Feature00 to Exit Programming.

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Outcalling extension assigned as a Doorphone Extension (#604 or #605)

Door phone Extensions (#604) and (#605) identify the extensions on which Door phones are installed.

To check Door phone 1 or Door phone 2 Assignment at extension 10 or 11:

1. Press Feature00, System Program (orLeft Intercom) System Program (or Left Intercom)
2. Press #604 for Door phone 1 or
   Press #605 for Door phone 2
3. The display will show the current extension that is assigned.
4. Press Feature00 to Exit.

Door phone extensions (#604) and (#605) identify the extensions on which Door phones are installed. Partner Mail ports should not be designated as Doorphone extensions.

To Program Door phone 1 or Door phone 2 extensions at extension 10 or 11:

1. Press Feature00, System Program (orLeft Intercom), System Program (or Left Intercom).

2. Dial #604 for Door phone 1 or
   #605 for Door phone 2

3. Dial extension number you want to remove (the mail port).

4. To unassign an extension number, Press Remove.

5. Press Feature00 to exit programming.

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Partner Mail System needs to be powered down for 1 minute

How to Program:

1. Press Intercom777.
2. Enter Login Press 99#.
3. Enter Password (1234 is default) and press #.
4. Press 9.
5. Press 98973738 (989RESET).
6. To Exit, press **9.

If you cannot access the Partner Mail VS system:
You can reset the entire Partner system, which will also reset the Partner Mail VS unit. This is not recommended because this will also disconnect all calls on the system. To reset the Partner control unit, unplug the power cord or reset the breaker button for 30 seconds.

Warning for Partner ACS/Partner Endeavor: If the Display set at extension 10 or 11 reads: 'ReplaceSysBat W/Power' or 'ChgBat W/PowerOn', this means your processor battery needs to be changed first, otherwise if you Power Down you may lose all System programming. If you get this message, perform a PC backup and change your batteries before you Power Down. If this is a repeat problem, note the information on our Repair ticket so the technician can look for possible problems and correct them.

You can reset the whole Partner System, which will also reset the Partner Mail VS since the Voice Mail Module is part of the Control Unit.

How to Power Down the Control Unit:

1. Unplug the Power cord or,
2. Reset the circuit breaker button or,
3. Turn off the on/off button
4. Do this for 30 seconds, then power the control unit back up.

Do this for 30 seconds, then power the control unit back up.

Note: On Partner II systems with 2 cabinets, you must Power Down 1st cabinet then 2nd cabinet (left to right) and power up in reverse 2nd cabinet then 1st cabinet.

How to Properly Power down a Partner Plus/Partner II system:
Important: On Partner II systems with 2 cabinets, you must power down the main cabinet, then the expansion cabinet (left to right). Power up the expansion cabinet first, then the primary cabinet (right to left).

On the right side of the cabinet,pull out the Circuit Breaker button or unplug the black power cord. On 41P and 241, the circuit breaker button was replaced with an On/Off switch.

How to Power down a Partner ACS or Endeavor system:

Note: If a 'Replace battery' error message is being displayed on extension 10 or 11, replace the 2 AA batteries in the Control Unit before powering down.

Partner ACS and Endeavor standalone or 2-slot

• Unplug the black power cord.

Partner ACS and Endeavor 5-slot carrier

• Turn off the On/Off switch on the side of the carrier, or unplug the black power cord.

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Need to reset-save the Partner Mail VS unit

You also can do a System Reset-Save All in the Partner Mail VS if you can access the Mail.

How to Program:

1. On extension 10 or 11, press Intercom777.
2. Press 99#.
3. Enter Password (1234 is default) and press#.
4. Press 9.
5. Press 989-RESET (989-73738).

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Possible device or dial tone provider trouble

Call the phone number of the pager or cellular phone to make sure the device is answering.

The trouble could be due to:

1. All circuits busy in the calling area
2. Lines out of service.
3. The device (cellular phone or pager) is out of service or turned off.
4. Also, verify how the device is being called. If the caller is in an area that has converted to 10-digit dialing, the phone number for the device will need to be Re-entered with the Area Code and phone Number.

Additional considerations for pagers:

If Outcalling to a pager, dialing the Outcalling number manually will also verify the proper dialing sequence and time delay necessary for programming the Outcalling number. Make sure you have enough pauses to signal the pager and leave the Message. Otherwise, the pager may not operate.

If the customer does not know whom their Long Distance Carrier is, have them call 1-700-555-4141 from any of the lines they are trying to dial out on. A Recording will come on telling them the name of the Long Distance Carrier for the line they call out on.

If Outcalling to a cellular phone is not working, it is very possible that the cellular phone is temporarily out of range or turned off, and cannot receive the call from the Partner System.

If Outcalling to a pager, dialing the Outcalling number manually will also verify the proper dialing sequence and time delay necessary for programming the Outcalling number.

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