Merlin Messaging: How to program Day or Night Menu programming

Doc ID    SOLN129669
Version:    3.0
Status:    Published
Published date:    01 Jun 2012
Created Date:    08 Jan 2009
Author:   
Content Migrator
 

Details

  • When giving the callers choices, or a 'menu' to choose from each of the items must be given a selector code action of 1-5 (or 1-6 in Merlin Messaging) to define where the calls will go.

NOTE: If action code 2-Transfer to Submenu is chosen, the submenu must have been created before directing a Selector Code to it.

  • When programming, or modifying, the Main Menu the Merlin Mail will guide you through each of the steps, but remember: the system does not call the main recording a greeting or a directory, rather it refers to it as 'The Prompt'.
  • There are no default menus, however the default selector code actions are: selector codes 1-4 direct extension transfer (5), and selector codes 5-9 not used.

Problem Clarification

The Merlin Mail Auto Attendant offers two major menus, a Day and a Night Menu, to assist callers in directing where their call will be routed. You will have a day and night menu for every auto attendant. These menus give up to two minutes of information on the business, as well as 'prompts' for the callers to choose in routing themselves to the proper person/department. This recording is not to be confused with the 'Systems Greeting' that plays just before the main menus.

Cause

 ..

Solution

To program, or modify the Main Day/Night Menu:

MMR2, MMR3 and MLM:

  1. Dial into the System Administrator's mailbox.
  2. Dial 9 for the Administration menu.
    (MMR3 and MLM: Dial second password + #)
  3. Dial 3 for the Automated Attendant.
  4. Enter the Attendant number you want to program.
    (MMR3 and MLM set to multiple auto attendants Dial the number of the Attendant you want to program)
  5. Choose one of the following
    - Dial 1 for the Day Menu
    - Dial 2 for the Night Menu.
  6. Dial 6 to modify (or program) the menu.
  7. Dial the Selector Code (from 1-9) to program.
    Dial the appropriate Selector Code Action (from 1-5).
  8. Enter where callers who dial '0' or nothing are to be transferred to: system operator, general mailbox, transfers to a specific extension or disconnect.
  9. Record the Menu's Prompt. When finished dial a1.
  10. Dial *# to approve.
  11. Dial **9 to Exit.

Merlin Messaging:

  1. Dial into the System Administrators mailbox
    0    #
    password +    #
    9
  2. Dial 3 for Automated Attendant
  3. Dial Auto Attendant number (1-4)
  4. Dial one of the following
    1    for Day menu
    2    for Night menu
  5. Choose one of the following
    -Dial 2 to listen to the menu, and then go to step 6.
    -Dial 6 to modify the menu, and then go to step 7.
  6. Choose one of the following
    -Dial 1 to listen to menu prompt
    -Dial 2 to listen to menu definition
  7. Choose one of the following
    -Dial Selector Code (1-9) and choose Selector Code Action
    -Dial 0 for Dial 0/Time out Option
    -Dial 9 to change current Dial 0/Timout option
    -Dial 6 to keep current Dial 0/Timout option
  8. Dial 1 to record a new prompt
    Dial 1 when finished recording
    OR
    Dial # to use existing menu prompt
  9. Dial *# approve
  10. Dial **9 to exit

Legacy ID

KB01046489

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