Merlin Legend Mail, Merlin Mail, Merlin Messaging: How to program Delayed answer setting

Doc ID    SOLN129675
Version:    3.0
Status:    Published
Published date:    01 Jun 2012
Created Date:    08 Jan 2009
Author:   
Content Migrator
 

Problem Clarification

This document describes how to program Delayed answer setting. With the Merlin Mail you can determine whether the Auto Attendant and/or Call Answer ports will answer calls immediately, or delay after two rings. This feature is useful if the customer wants to use the Auto Attendant as a back up to a live receptionist. It can also be used to further the number of rings before the mail will answer in coverage for extensions in the mail cover group.

Cause

 .

Solution

There are a couple of other ways to achieve a delayed auto attendant during the day. In R3 and MLM you can assign the operator a mailbox with class of service 15 to play the automated attendant greeting. Or in Merlin Messaging assign the operator's extension an auto attendant mailbox.

The system defaults to NO DELAYED ANSWER.

The answer delay is preset at TWO RINGS.

To modify the Delayed Answer Option:

  1. Dial into the System Administrator's Mailbox.
  2. Dial 9 for the Administration Menu.
  3. Dial 1 for System Parameters.
  4. Dial 3 for Delayed Answer options.
  5. Dial 1 for delayed answer on ALL ports, or
    - Dial 2 for delayed answer on Auto Attendant Ports only, or
    - Dial 3 for delayed answer on Call Answer Ports only, or
    - Dial 4 for NO Delay on ANY Port.
  6. Dial *# to confirm your selection.
  7. Exit Mail by dialing**9.

Legacy ID

KB01046497

Avaya -- Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy