Merlin Mail, Merlin Legend Mail, Merlin Messaging: How to program Line Assignments

Doc ID    SOLN129746
Version:    3.0
Status:    Published
Published date:    01 Jun 2012
Created Date:    09 Jan 2009
Author:   
Content Migrator
 

Problem Clarification

This document describes how to program Line Assignments. The Merlin Mail and its Attendants will answer any trunk that is assigned to its Calling Group. However if it is a Release 3, Merlin Legend Mail or Merlin Messaging and more than one Attendant is in use, then individual lines must be assigned to each of the Attendants to answer. You cannot assign pools of lines, only individual lines, regardless of their pool affiliation. All calls entering the business on lines assigned to the appropriate Attendant will be answered per the Delayed Answer option chosen under System Parameters.

If you delete a line from Attendant 2, 3, or Attendant 4 on Merlin Messaging; that line is AUTOMATICLLY reassigned to Attendant 1. The only way to eliminate a line from any Attendant answering is to remove it from the Mail Calling Group.

The system default is to assign ALL lines to Attendant 1.

Cause

 ..

Solution

To program Line Assignments in Release 3 or MLM:

  1. Dial into the System Administrator's mailbox.
  2. Dial 9 for the Administration menu.
    Dial second password + #
  3. Dial 3 for the Automated Attendants.
  4. Dial the Attendant you want to program for and a #.
  5. Dial 6 for Line Assignments.
  6. Dial 1 to review lines assigned, or 2 to add lines assigned, or *3 to delete lines.
  7. Enter the line number(s) to be assigned or deleted and a#.
  8. Dial *# to confirm your choices.
  9. Exit mail by dialing **9.

To program Line Assignments in Merlin Messaging:

  1. Dial into System Administrators mailbox
    0    #
    Password + #
    9
  2. Dial 3 for Automated Attendants
  3. Dial Auto Attendant number (1-4)
  4. Dial 6 for Line Assignments
  5. Choose one of the following
    -Dial 1 to review line assignments
    -Dial 2 to add a line to Automated Attendant
    --Dial line number + #
    --Dial *# if finished
    --Dial *3 to Delete a line
    --Dial line number + #
    --Dial 9 to confirm or 6 to cancel deletion.
    (Repeat for each trunk)
    --Dial *# if finished
  6. Dial **9 to Exit.

Legacy ID

KB01046621

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