IA770 Intuity AUDIX: Minor VP CPUPERF alarm in IA770


Doc ID    SOLN147727
Version:    6.0
Status:    Published
Published date:    23 May 2014
Created Date:    02 May 2011
Author:   
Neha Singh
 

Details

CM/IA770 4.0

 

In CM/IA770 R4.0, there is a VP CPUPERF 2 MIN alarm which indicates that CPU resources' usage is very high.

Problem Clarification

Minor alarm in IA770.

Cause

This is a known issue on R4.0 that whenever the uptime of CM server exceeds 500+ days, a CPU PERF minor alarm comes in the IA770 Messaging.

The uptime of this system was 1320. Also, the Date of first CPUPERF warning/alarm is when uptime equals b/w 500-514 days.

To verify this, run two commands "sar" and "top". "top" command shows sar command miscalculates the system resources' usage and raises the alarm while you can see actual resources usage in "top" command. By the time this issue was identified, development on this CM release was already stopped.

Please note that this is fake alarm. The CPU utilization in system is normal if top command shows so. System has enough CPU resources.

init@> uptime
  12:28:42 up 1320 days, 21:50,  2 users,  load average:
1.74, 1.34, 1.20
 init@>
% sar 5 5
 Linux 2.6.11-AV18 ()  04/28/11
 
 12:44:55         
CPU     %user     %nice   %system   %iowait     %idle       >>>> 0% idle
 12:45:00          all    
59.32      0.00     38.98      1.69      0.00
 12:45:05          all     49.19     
0.00     50.81      0.00      0.00
 12:45:10          all     48.03      0.00    
50.88      1.10      0.00
 12:45:15          all     44.19      0.00     55.81     
0.00      0.00
 
 
 
 top - 12:45:24 up 1320 days, 22:07,  3 users,  load average:
0.92, 0.75, 0.85
 Tasks: 266 total,   1 running, 265 sleeping,   0 stopped,   0
zombie
 Cpu(s):  7.2% us,  6.2% sy,  0.0% ni, 86.3% id,  0.0% wa,  0.0% hi,  0.3% si         >>> 86% idle
 Mem:    515420k total,   501476k used,    13944k free,   
84692k buffers
 Swap:   530136k total,      184k used,   529952k free,   115892k
cached

 


 

Solution

 To clear this alarm, reboot the entire CM server.

 

Legacy ID

KB01100424

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