G450: unable to load announcements ftp fails with error "425 Address already in use"

Doc ID    SOLN198144
Version:    5.0
Status:    Published
Published date:    07 Jul 2016
Created Date:    27 Mar 2012
Author:   
Gagan Bhalla
 

Details

Cannot ftp G450 media gateway.File transfer enabled on CM.All gateways with same configuration connected to same LAN switch.Cannot ftp 2 gateways out of all.Other gateways working fine.
CM 6.0.1 SP3.
G450 30.20.1/1

 

Problem Clarification

Unable to download/upload announcements to Media Gateways G450, different FW´s releases 31.19.2, 31.20.0

When copying announcements over to the media gateway's, getting an error:

“10.11.45.36: ValFtpClient constructor: Unknown error on ftp attempt to '10.11.45.36', but the ping was successful.

Client reported 'Connection refused

Customer indicated they are using VAM 5 and/or ASA 5 rather than ASA 6.0 SP5.

Cause

This appears to be a gateway issue see below: No listen socket 21 on GW2 and the ip routing is the same on both. Good Gateway GW1
-> netstat "-an"
INET sockets
Prot Recv-Q Send-Q Local Address Foreign Address State
TCP 0 0 0.0.0.0.80 0.0.0.0.* LISTEN
TCP 0 0 0.0.0.0.* 0.0.0.0.* CLOSED
TCP 0 0 127.1.1.11.5012 0.0.0.0.* LISTEN
TCP 0 0 0.0.0.0.23 0.0.0.0.* LISTEN
TCP 0 0 0.0.0.0.1167 0.0.0.0.* LISTEN
TCP 0 0 0.0.0.0.21 0.0.0.0.* LISTEN
UDP 0 0 0.0.0.0.67 0.0.0.0.*

INET6 sockets
Prot Recv-Q Send-Q Local Address Foreign Address State
TCP 0 0 ::.22 ::.* LISTEN
TCP 0 0 ::.21 ::.* LISTEN
TCP 0 0 ::ffff:172.23.4.22.22 ::ffff:127.1.1.127.1056 ESTABLISHED
UDP 0 0 ::.161 ::.*
UDP 0 0 ::.69 ::.*

Bad Gateway GW2
-> netstat "-an"
INET sockets
Prot Recv-Q Send-Q Local Address Foreign Address State

TCP 0 0 0.0.0.0.80 0.0.0.0.* LISTEN
1.Tried swapping with working gateway port but did not help.
2.Upgraded to latest firmware 30.20.1/1
3.Rebooted gateway.ftp works for few minutes but fails again.

Solution

Issue fixed  in firmware release after 31.20.1.

 

Additional Relevant Phrases

cannot Winscp to avaya G450 gateways

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