ACCS/AACC 6.x & 7.x: AAAD: High beep sound when agents make or receive Contact Center calls

Doc ID    SOLN200398
Version:    3.0
Status:    Published
Published date:    16 Feb 2017
Created Date:    23 Apr 2012
Author:   
Paola Barreto Betancourt
 

Details

ACCS/AACC 6.X & 7.x: AAAD: High beep sound when agents make or receive Contact Center calls.


New contact presentation was set to audible alert on the CCMM agent Desktop general setting.

The alert volume was to loud.

Problem Clarification

AAAD audible alert for contact center calls was to loud for the agents

Cause

The volume of the sound file was too loud.

Solution

In the Agent's PC, go to:

C:\Documents and Settings\<username>\Local Settings\Application Data\Avaya\Agent desktop\Sounds\Incoming.wav

- Copy the incoming.wav file.
- Start, Run, "C:\WINDOWS\system32\sndrec32.exe", <enter>.
- In sndrec32.exe, File > Open > [your original WAV file].
- Play button to check volume level.
- Then Effects > Decrease Volume. Personally, I would do that Decrease Volume step something like three times in succession.
Play button to check new volume level.
- File > Save
- Replace the old sound file with the modified Incoming.wav

Additionaly, if using win10, sndrec32 is not avalible any more, however another program like Audacity (http://audacityteam.org/) can be used to modify the amplitude of the wav file to a lower volume.


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