CCT crashes once in a week


Doc ID    SOLN200918
Version:    1.0
Status:    Published
Published date:    20 Jul 2012
Author:   
lbhardwaj
 

Details

CCT crashes once in a week
Contact Center 7.0

Problem Clarification

CCT crashes every week. Agent not able to login on CCAD

Cause

2012.03.20. 21:06:37 CCT Server Warning (92) 1009 N/A DEMASZTAPI "Service provider has gone out-of-service. [Reason: ProviderFailure]
----------------------------------
CONTEXT: PassiveProvider: Passive"
2012.03.20. 21:06:37 CCT Server Information (93) 1007 N/A DEMASZTAPI "CMF provider released: ID=cfcaacd0-beac-4623-844f-2ec378b7bccf
----------------------------------
CONTEXT: PassiveProvider: Passive"
2012.03.20. 21:06:18 CCT Server Information (93) 1008 N/A DEMASZTAPI "Service provider has gone in-service. [Reason: ProviderFailure]
----------------------------------
CONTEXT: PassiveProvider: Passive"
2012.03.20. 21:06:18 CCT Server Information (93) 1003 N/A DEMASZTAPI "CMF provider acquired: ID=cfcaacd0-beac-4623-844f-2ec378b7bccf, MasterStatus=Enabled, State=InService, ContactTypes=Voice
----------------------------------
CONTEXT: PassiveProvider: Passive"
2012.03.20. 20:55:27 CCT Server Warning (92) 1009 N/A DEMASZTAPI "Service provider has gone out-of-service. [Reason: ProviderFailure]
----------------------------------
CONTEXT: PassiveProvider: Passive"
2012.03.20. 20:55:27 CCT Server Information (93) 1007 N/A DEMASZTAPI "CMF provider released: ID=cfcaacd0-beac-4623-844f-2ec378b7bccf
----------------------------------
CONTEXT: PassiveProvider: Passive"

Solution

CC 7.0 is MD

CCCC:
CCCC_7.0_SU_03
CCCC_7.0_SUS_0301
CCCC_7.0_DP_030101
LM:
CCLM_7.0_SU_03
CCMA:
CCMA_7.0_SU_03
CCMA_7.0_SUS_0301
CCMA_7.0_SUS_0302
CCMA_7.0_DP_030201
CCMA_7.0_DP_030203
CCMS:
CCMS_7.0_SU_03
CCMS_7.0_SUS_0301
CCMS_7.0_SUS_0302
CCMS_7.0_SUS_0303
CCMS_7.0_SUS_0304
CCMS_7.0_SUS_0305
CCMS_7.0_DP_030501
CCMS_7.0_DP_030501
CCMS_7.0_DP_030503
CCMSU:
CCMSU_7.0_SU_03
CCT:
CCT_7.0_DP_030101.msi
CCT_7.0_DP_030102.msi
CCT_7.0_DP_030103.msi
CCT_7.0_DP_030104.msi
CCT_7.0_DP_030105.msi

CCT_7.0_DP_030107.msi
CCT_7.0_DP_030110.msi
CCT_7.0_SUS_0301.msi
CCT_7.0_SU_03.msi


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