IP Office - ATM Combo Card shows as unknown.


Doc ID    SOLN204025
Version:    4.0
Status:    Published
Published date:    19 Jan 2022
Created Date:    13 Jun 2012
Author:   
Daniel Barcenas Mendoza
 

Details

IP500 & 500 v2

IP Office release 6.1
IP Office release 7.0(5)

ATM Combo card (700476013)
 

Problem Clarification

IPOffice shows ATM Combo Card as unknown.

Cause

The card is the newest version of that kind, so 7.0(5) does not recognize it.

Solution

This has to be updated at least to 7.0(12) according to IPOffice technical Tip 237.

I had also found that a new Combo card came with AMT 700503165-2 card that was not compatible with 7.0 (36) software load. Replaced it with a 700476013 card and it was okay per Tech Tip mentioned above.


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