Things you need to know:
- On CM you don’t have to change the station and create the hotline feature. (like on old fashion HOTLINE function)
- No abbreviated lists required on CM for hotline feature.
- All you have to do is to edit the 46xxsettings file and add the mac address with number it needs to dial.
## HOTLINE specifies zero or one hotline number
## that can contain up to 30 dial able characters (0-9, *, #).
## The default value is null ("").
## This parameter is supported by:
## 96x1 SIP R6.2 and later
## SET HOTLINE ""
snippets regarding the HOTLINE function from the FW6.2 manual:
Avaya Aura® Communication Manager 6.2 or later, and Avaya Aura® Session Manager 6. 2
or later is the minimum requirements to support the following features:
- Group Paging
- Hotline
- Team Button
DEFINITION: Hotline Allows a user to place a call to a reconfigured destination by
simply going off-hook or pressing a Call Appearance without the
need to enter any dialing information.
This is how to configure it. The code can be placed anywhere in the settings file, but preferably at the begriming of it
What about the scenario, when user has more phones, with different hotline numbers to call?
Here is what you have to add to the 46xxsettings file:
## SET HOTLINE ""
if $MACADDR seq "70:38:ee:cd:24:76" goto SetHotline1
if $MACADDR seq "cc:f9:56:a3:0f:d6" goto SetHotline2
GOTO HOTLINE_END
# SetHotline1
SET HOTLINE "00219161234"
GOTO HOTLINE_END
# SetHotline2
SET HOTLINE "0086011234"
GOTO HOTLINE_END
##
[…]
# HOTLINE_END
Please Note**** = There should not be any spaces between the lines.
Network Team reboot the switch and the IP phone resume normal and agent able to answer the call.
