Avaya Knowledge - G450 Resets

Details

G450 release 5.2.1 or 6.1 hardware (HW) Vintage 2 can experience an unexpected reset.

CM Release String: vcm-016-02.0.823.0

Updates :- 02.0.823.0-19898

MG Firmware :- 31 .22 .0 /1

Problem Clarification

# Media gateway G450 took a reset on 10/4, in the event logs we see "ECC MULTIPLE BIT ERROR!"

Also eccMbeCounter = 0x37b789c: value = 1823 = 0x71f,

SNG-MG02-TYO-122(develop)# show platform main

MAINBOARD BOARD

------------------

Type : G450 mainboard

Description : G450 field replaceable mainboard

Serial Number : 12N515839156

HW Vintage : 2

HW Suffix : B

FW Version : 31.22.0

Faults : No Fault Messages

MEMORY SOCKET #1

------------------

Type : 512MB DDR SDRAM memory module with ECC support

Serial Number : 04d7122a

Manufacture Part Num : SG572648AVA27BG1SG

Faults : No Fault Messages

-> eccSbeCounter

eccSbeCounter = 0x37b7bc8: value = 8408 = 0x20d8

-> eccMbeCounter

eccMbeCounter = 0x37b789c: value = 1823 = 0x71f

->

ECS logs :-

2012-1004-160252.log:20121004:160942523:480112775:capro(8745):MED:[ConnClosed: M

G=#122 disconnected: socket closure, moved to link-bounce state: near_ipaddr = 1

7.82.248.35, far_ipaddr = 17.127.169.22 actIntf 1]

2012-1004-161102.log:20121004:161237486:480116620:capro(8745):MED:[mgRegister:re

gistration denial, MG=#122, mtce state=4]

2012-1004-161102.log:20121004:161238128:480116652:capro(8745):MED:[mgRegister:su

ccess MG#=122, MG_G450, Ipif=0x1, SerialNum=12N515866822, HW Vintage=1, FW ver=3

1.22.0]

2012-1004-161102.log:20121004:161238128:480116655:capro(8745):MED:[mgRegister:su

ccess MG Restart type=MG_RESET_COLD_BOOT, action=LINK_UP]

MG logs :-

SNG-MG02-TYO-122(develop)# show even

ERRID MM/DD-hh:mm:ss.hs EVENT HANDLE ERRNO AUX1 AUX2

---------- ----------------- ------------------ ---------- ---------- ----------

STR

----------------------------------------------------------------

0000064408 10/08-13:46:06.00 MSG-MGPINFNA-00000 0x8 0x70f 0x8

ECC MULTIPLE BIT ERROR! : tot count, detect

0000064407 10/08-13:46:06.00 MSG-MGPINFNA-00000 0xa 0xffffffff 0x11

ECC capture: hi word, low word, ecc byte

0000064406 10/08-13:46:06.00 MSG-MGPINFNA-00000 0x6bc3f70 0x112002 0x20a7

ECC error: address, attrib|count, tot count

0000064405 10/08-13:45:33.00 MSG-MGPINFNA-00000 0x8 0x70e 0x8

ECC MULTIPLE BIT ERROR! : tot count, detect

0000064404 10/08-13:45:33.00 MSG-MGPINFNA-00000 0xa 0xffffffff 0x11

ECC capture: hi word, low word, ecc byte

0000064403 10/08-13:45:33.00 MSG-MGPINFNA-00000 0x6bc3f70 0x112004 0x20a5

ECC error: address, attrib|count, tot count

0000064402 10/08-13:44:56.00 MSG-MGPINFNA-00000 0x8 0x70d 0x8

ECC MULTIPLE BIT ERROR! : tot count, detect

0000064401 10/08-13:44:56.00 MSG-MGPINFNA-00000 0x165000a 0xde8039b9 0xc1

ECC capture: hi word, low word, ecc byte

0000064400 10/08-13:44:56.00 MSG-MGPINFNA-00000 0x4821f80 0x20182005 0x20a1

ECC error: address, attrib|count, tot count

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Cause

Avaya previously posted updated G450 firmware versions, 30.22.0 (5.2.1) and 31.22.0 (6.1.x), as a resolution for gateway resets. Avaya has observed a small number of gateways resets in the field after systems were upgraded to firmware version 30.22.0 and 31.22.0 and have 512MB memory. Avaya is withdrawing firmware 30.22.0 and 31.22.0 for further investigation.

Solution

1) If a customer is running 30.22.0 or 31.22.0 with 512MB memory, the customer should downgrade to 30.20.1 (5.2.1) or 31.20.1 (6.1.x).

PSN :- https://downloads.avaya.com/css/P8/documents/100160074

2) If a customer is running 30.22.0 or 31.22.0 with 256MB memory without issue, the customer can continue to run this firmware. If a customer reports resets with 30.22.0 or 31.22.0, the customers should go back to firmware 30.20.1 (5.2.1) or 31.20.1 (6.1.x).

For systems with 256MB memory, PCN1886H should be implemented regardless of the firmware running on the gateway. https://downloads.avaya.com/css/P8/documents/100166515.

Additional Note: 30.20.1 and 30.22.0 apply to 5.2.1 31.20.1 and 31.22.0 apply to 6.1.x