This is not an Avaya firmware problem, instead of calling it a wireless headset "limitation" I would rather call it a "requirement" for wireless headsets. Since call control for wireless headsets, such as answering calls, are designed to be done from the headset itself (the user is away from their desk…) the recommendation for wireless headsets is to use the controls on the headset. Now, if the user prefers to use the headset button on the Deskphone the functionality is available by simply activating the call control button on the headset. It's almost like saying, if you want to use the headset you have to "turn it on".