1XC: Video Calls not working from One-X Communicator SIP mode

Doc ID    SOLN213870
Version:    3.0
Status:    Published
Published date:    07 Jun 2017
Created Date:    08 Nov 2012
Author:   
Mayank Gandotra
 

Details

MES 6.2.2

 Communication Manager 6.2

Session Manager 6
Presence 6
One-X Communicator 6.1.5

Problem Clarification

 When video call is initiated from One-X Communicator Sip to One-X Communicator H.323, customer gets only audio and no video.

But if video call is initiated from One-X Communicator H.323 to One-X Communicator H.323, video calls works fine

 

Cause

 Customer is using Communication Manager as Evolution Server but IMS is enabled on SIP trunk group

 

Solution

 Disable IMS on SIP trunk group

Example:

from CM SAT:

change signaling-group 3
SIGNALING GROUP

Group Number: 3 Group Type: sip
IMS Enabled? n


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