EU24 module is not working when connected to a 2420 phone

Doc ID    SOLN215600
Version:    1.0
Status:    Published
Published date:    03 Dec 2012
Author:   
Sharon Basinger
 

Details

Station 2420 phone with EU24 attached.

Problem Clarification

EU24 module is not working when connected to a 2420 phone.

Cause

The EU24 is not setup correctly. The EU24 requires the Avaya 1151B1 power supply when used with the 2420 telephone

Solution

Document: EU24 Expansion Module Installation and Safety Instructions
https://support.avaya.com/css/P8/documents/100010931
The Document will show what is needed to setup the EU24 with 2420 station


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