The customer was able to rerun the interval through the psmenu to successfully get the data
To access the IQ interfaces administration menu via SSH terminal emulation (e.g. via PuTTY):
Login directly to the “psmenu” main menu by logging into the designated Avaya IQ Reporting Host as ‘psadmin’
Alternatively
1) Login to the Linux OS of the designated Avaya IQ Reporting Host as ‘root’ or ‘cust’.
2) At the Linux OS prompt, Enter: su - psadmin
When finished, “Quit” out of the menu and log out of the Reporting Host.
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Example “psmenu” Main Menu
Avaya IQ Interfaces Main Menu
1) rt_socket
2) rta_bp
3) bp
Q) EXIT
Please make a selection:
Example Real-time Interface Administration Menu
------ IEX-RTA Real-time Interface Menu ------
1) Start IEX-RTA Real-time Interface
2) Stop IEX-RTA Real-time Interface
3) Check Interface Status
4) View Interface Maintenance Log
5) Show Interface Version
6) Show Interface Licensed Authorizations
7) Show Configuration Information
Q) Quit
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Choice ==>
Example Historic Interface Administration Menu
For help please call Avaya - (866)282-9266
Use this menu to recover missing intervals and for troubleshooting
For daily reports run the recovery selection for the interval defined below
Interval reports can be identified by ALL in the INTRVL field
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Current Configuration - version_1.0.50
SESSION INTRVL REPORT DESTINATION GROUP
OFF 1 ALL(30) queue wild1:/tmp Queue Group EIDs=2
OFF 2 ALL(30) rp wild1:/tmp Routing Point Group EIDs=2
OFF 3 0100 agent wild1:/tmp Work Group EIDs=2
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1) Recover one interval
2) Recover multiple intervals
3) Recover one day (all intervals)
4) Recover multiple days (all intervals)
5) View log (new to old)
6) View log (old to new)
D) Debug menu (for troubleshooting only)
T) Turn on/off a session from running automatically
Q) Quit
Selection:
