CM - user unable to call international numbers, even though the station has correct COR

Doc ID		SOLN221008
Version:		1.0
Status:		Published
Published date:		15 Feb 2013

Author:

Timothy Ostapchuk

Details

CM15.02.1.016.4

All CM releases

Problem Clarification

CM - user unable to call international numbers, even though the station has correct COR. List trace showed a denial event 1343-need higher FRL to route the call. Checked COR FRL's for trunk group, route pattern and station and all were correct.

Cause

The user was logged in as an agent and the agent id COR FRL was lower than the FRL of the route pattern. With the agent logged into the station, the agent id COR now controls the COR of the station and the COR of the station does not come into play.

Solution

Changed the COR of the agent id to have an FRL equal to or greater than the FRL of the route pattern.

Rule of thumb - The FRL of the station/agent id must be equal to or greater than the FRL of the route pattern for calls to work.

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