IP Phones 1608 after reboot go to the default vlan 0


Doc ID    SOLN230381
Version:    2.0
Status:    Published
Published date:    30 Mar 2016
Created Date:    07 Jun 2013
Author:   
salcedoc
 

Details

IP Phones 1608 after reboot go to the default vlan 0
16xx- 1608 IP phones
Firmware version: 2

R016x.00.1.510.1-19940

Problem Clarification

1608 IP Phones: No DHCP release sent by 16xx stations when leaving the default VLAN and booting on the Voice VLAN


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When a 16xx series phone initially boots, it receives IP address by DHCP on the default (Data) VLAN. If DHCP option 242 contains a VLAN value, it instructs the phone to boot again now on the given Voice VLAN.

Before rebooting, the phone should release the leased IP address on the default VLAN by sending DHCP release message. The fact is, the no DHCP release is sent by the 1600 series phones. It means that the IP address remains reserved by the DHCP server until the lease expires. It can lead to IP address exhaustion, i.e. there will not be enough IP addresses in the Data VLAN scope to serve all PCs and phones. The release occurs when you manually reset the phone.

Cause

Firmware version.

Solution

Update the ip phones 1608 to firmware:
Avaya 1600 Series IP Deskphone Software Release 1.3 Maintenance Release 3  ( FW 1.3.9 is now available for some 16xx models which contains more fixes for similar issues)

However please consult the End of Sale document below to see if the model you have is still supported for the latest release.

1603, 1603SW, 1608, and 1616 End-of-Sale Notification - https://downloads.avaya.com/css/P8/documents/100073496

 


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