MM717 board shows all Stations disconnected.


Doc ID    SOLN230528
Version:    5.0
Status:    Published
Published date:    29 Oct 2021
Created Date:    10 Jun 2013
Author:   
Larry Fields
 

Details

Customer reported that after the MG was accidentley Power-cycled the Digital stations Stopped working.
Stations on Card 2v3 show disconnected. Testing Indicated a wiring issue.

Problem Clarification

Stations on Card 2v3 show disconnected. Testing Indicated a wiring issue.

Cause

Analog board in Slot 2v4 was causing an issue for the board in Slot 2v3

Solution

The analog card in another slot was causing an issue. The tech onsite removed each board in the GW and then reseated them (one at a time) When he reseated the MM711 card the phones all showed as disconnected. Tech replaced teh MM711 card and all digital phones recovered Correctly.

1, Testing showed as wiring issue.

2. MM711 Board tested and was working correctly.

3. All cabling and wiring was checked and verified.

4. MM717 board was replaced

5. GW was replaced.

6. All MM modules were removed and reseated until Bad Module was found.

Troubleshooting steps should have been to verify all cabling, Replace the MM717 board, remove and reseat all other Modules. It none of those steps work then and only then replace the MG.

Additional Relevant Phrases

RCA needs for MM717 hard reset

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