AACC: License Manager (LM) will not start


Doc ID    SOLN233941
Version:    3.0
Status:    Published
Published date:    17 Oct 2018
Created Date:    29 Jul 2013
Author:   
joselag
 

Details

AACC 6.x/7.x

Problem Clarification

New install. Partner mentioned that they are not able to access CCMA. Upon further analysis, the issue was isolated to License Manager not starting.

 License Manager log (D:\Avaya\logs\LM) shows the following errors:

130726:212321 [05576-05544] Plicd ERROR: Serial Numbers do not match - |K00054| vs |k00054|
130726:212321 [05576-05544] Plicd INFO: CALLED plicServerLocked with return value = 0
130726:212321 [05576-05544] Plicd ERROR: Serial Numbers do not match - |K00054| vs |k00054|
130726:212321 [05576-05544] Plicd INFO: CALLED plicServerLocked with return value = 0
130726:212321 [05576-05544] Plicd INFO: No license information [KRS or WebLM] found - cannot continue1
130726:212321 [05576-05544] Plicd FATAL: No license information [KRS or WebLM] found - cannot continue2
130726:212321 [05576-05544] Plicd INFO: FINISHING hasValidPlicdKey
130726:212321 [05576-05544] Plicd INFO: Valid plicd license key NOT found - cannot continue
Fri Jul 26 21:23:21 2013 License Manager Startup Failed: Valid plicd license key NOTfound - cannot continue
130726:212321 [05576-05544] Plicd INFO: sendAlarm() called using: | ©???/??|
130726:212321 [05576-05544] Plicd FATAL: Error calling pl_openLicenseFile() - cannot continue07-25-2013 16:48AACC integrated with CS1KInstalled AACC6.3 login as webadm server configuration fails see attaches

LM would not start.

130726:212321 [05576-05544] Plicd ERROR: Serial Numbers do not match - |K00054| vs |k00054|
 

Cause

Serial number in Server Configuration did not match serial number in license file (case sensitive)

ERROR: Serial Numbers do not match - |K00054| vs |k00054|

Solution

Run Server Configuration and ensure serial number matches serial number in license file.

or

Apply correct license file that matches serial number in Server Configuration.


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